With plenty of new faces joining our community, here are some of the basic questions that are often asked.
Why do I have to email leasing? It is easier for me to call or drop in to see them.
The reason leasing staff prefer not to see people on a drop-in basis is because of the sheer volume of work. In addition, many questions require some research: running wait lists, checking priorities, looking at dates apartments will be ready, and so on.
The most efficient way for leasing to manage its work load is to have residents and applicants submit questions via email. That way:
- People are helped in the order they contacted leasing. Leasing staff are able to make time for paperwork before moving on to help the next person.
- You will have a record of when you asked your question, or sent in information and leasing will have a record of its response to you.
- By contacting the leasing staff ahead of time, an appointment can be scheduled at a time convenient to all parties. That way people do not need to make a trip to the Community Center only to find that leasing staff are not available, meeting with another resident, or out of the office.
- Front desk staff are often able to help with a number of things that don’t require personal contact with leasing. They can provide information and forms about lease terminations, transfer applications, and roommate changes. They are also kept up to date with general information, and can provide answers about eligibility, applicant priorities, and more.
It is ridiculous that I have to lock up my kids’ bikes! Could you do something to make people leave other people’s things alone?
Yes, it is ridiculous. And no, we cannot do anything effective to make people leave private property alone. If we had a way to do that, you could be certain that neighborhoods in cities around the world would be following our lead.
Some Things to Keep in Mind:
- Even though this is generally a pretty safe city and our community is in a safe area, we are not living in a gated community. Many people come to enjoy the Lakeshore Preserve that surrounds us.
- As with any area of a city, there are petty crimes that happen. There have been (fairly rare) instances of trucks driving through, with people picking up every unlocked bike they can find.
- Your bike should also have one of your current property stickers on it. That way, if the bike is recovered, it can be traced back to you.
- Make a note of the color, brand/make, and even serial number of your bike. If you find it is gone, you can report it with enough detail to make recovery possible.
- Sometimes, an unlocked bike is viewed as a shared resource. Someone might jump on it to ride home or to a friend’s house. In fact, our community officers have always recommended that if you are missing a bike, you might want to walk around your neighborhood to see if it got “borrowed”, and left somewhere.
- If you find your bike is not where you left it, do not assume that grounds staff have picked it up. They leave warning tags before they take bikes without current property stickers.