COVID-19 Update for University Apartments

Please note: This situation is changing rapidly, and the article below will not be updated as plans change. Please see your email for the most recent updates.

UW-Madison has adjusted campus operations to limit in-person contact for the safety and health of residents, students, and employees. Below are some important changes to services being offered in the University Apartments Community. Please be sure to take the time to read all of the information below.
Beginning today, in an effort to protect our community and staff, we will be modifying how we provide services to our residents. We are keeping in mind both the need to practice social distancing and that some residents may soon need to be under quarantine.

The Community Center, Apartment Facilities Office, University Apartments Office and Eagle’s Wing Childcare will be CLOSED to the public for the foreseeable future. We will communicate more official dates as the situation continues to evolve over time.

All programs, events, meetings, and room reservations at the Community Center have been cancelled and study room usage is suspended until further notice.

We will continue to offer limited staffing to address issues or concerns that arise. We have noted below what some of those changes are, as well as how to request assistance if you need it.Facilities

Facilities Updates

Please fill out a maintenance request online at:
When submitting a work order, please note whether anyone in your household is sick or if you are self-monitoring or self-quarantining due to a potential contact with someone who has tested positive for coronavirus.

If you have a more urgent maintenance request, you can call the Apartment Facilities Office during business hours, 7:00a-3:30p Monday-Friday at 608-262-2037.

If you call in a work order, we will ask questions to determine the same information (about the health of residents), so the staff member who comes to complete the work order is equipped with the proper personal protective equipment (PPE).

We also ask that even if no one in your household is sick or self-monitoring during a visit by our staff, that you maintain social distancing, ideally by being in a separate room from where the work is taking place. If a resident appears ill and does not follow the directives of our staff member who comes to perform the work, the staff member may leave the apartment without completing the work that was requested.
Work orders will be prioritized based on urgency. More urgent issues will be addressed as they usually are, while more routine requests like window shades or range drip pans will have a lower priority response.

For at least this week, March 16-20, fire alarm system testing will be suspended. This mandated testing is required by law, but considering the large number of residents expected to be at home this week, we decided to make the postponement. We will monitor developments on campus and in the surrounding community to make the best decisions about when to resume the testing. You will be notified in advance once these decisions have been made.

For after-hours facilities emergencies, please call the Resident Manager On-Call at 608-444-9308.

The Resident Manager On-Call will also assess each situation for urgency and may defer response until the next business day for non-urgent situations.

General Apartments Questions

Please call the Community Center Office during business hours, 7:45a-5:45p Monday-Friday at 608-262-3407 or email at

University Apartments is committed to creating telecommuting work options for as many staff as possible during this time, so responses to resident questions and inquiries will likely be made via email. We will strive to respond to all email in a timely manner during business hours, 7:00a-5:45p Monday-Friday.
Please make sure we have the most up-to-date email address for everyone in your household. If a leaseholder in your apartment did not get this email,  send an email to with their name, email address, and apartment number so we can update our records.

Leasing Questions

Please email

One of the most important things healthy people can do during this period of time is adhering to social distancing. Please be mindful of this in hallways, stairwells, common areas, laundry rooms, and other public indoor spaces. For full campus updates and links to CDC guidelines and recommendations, please visit

We appreciate your patience and understanding as we work together to maintain the highest level of services we can, while keeping in mind your safety and the safety of our employees.

Campus Updates

For the latest ongoing campus updates on the COVID-19 pandemic, please visit