Important Update for University Apartments Residents

Please note: This situation is changing rapidly, and the article below will not be updated as plans change. Please see your email for the most recent updates.

Governor Evers has issued the “Safer at Home” order beginning 8 am on Wednesday, March 25, 2020 and you can access the full statement here. Chancellor Blank sent an email on March 24, 2020 with details about how the “Safer at Home” order impacts university operations. You can access the full text of that email here, and highlights from that email are noted below.

For everyone’s safety, it is important to adhere to these guidelines. For our community, it is really important that we follow physical distancing guidelines, which direct people to stay a minimum distance of six feet away from anyone who does not live in your immediate household (in our community, your immediate household would be anyone who lives in your apartment unit). Children often have a hard time understanding and implementing the rules of physical distancing, so we are asking parents to keep an eye on their children when they are outside and help to enforce these guidelines. Governor Evers’ order expressly states that playgrounds are closed, and this would include the playground equipment we have around the University Apartments community. We have already had concerned residents reporting large groups of kids playing outside, which would normally be wonderful; but is highly discouraged in the current situation.

Community Center

The Community Center will remain closed to the public, but we will have staff on site from 9:00am-5:00pm, Monday – Friday to answer phone calls (608-262-3407) and emails ( with questions or concerns from residents. This allows us to maximize the number of staff we are able to permit telecommuting options, which we believe is important for the safety and health of our employees and the entire University Apartments community.

If an issue arises outside of business hours, please email and someone will get back to you the next business day. If you have an issue that cannot wait until the next business day, please call the Resident Manager On-Call (608-444-9308) for assistance.

Eagle’s Wing Child Care & Education Programs

Eagle’s Wing remains closed during the “Safer at Home” order. Families in need of child care can contact Barb in the OCCFR office  Home – Office of Child Care and Family Resources to inquire about a free Care.Com membership. All arrangements are made through Care.Com by the family and the child care professional.  If you have questions about our program, or you would like information about enrollment, please email We look forward to reopening as soon as it is safe to do so.

Apartment Facilities Office

The Apartment Facilities Office will also remain closed to the public during this time, but we will have staff available on site from 7:00am-3:30pm, Monday – Friday to process work requests submitted online at For more urgent maintenance requests, we will be able to answer your phone calls (608-262-2037).

If a maintenance issues arises outside of business hours, please fill out a maintenance request online at and someone will respond as soon as possible. All maintenance requests submitted (whether online or by phone) are prioritized based on urgency. It may take us longer to respond to lower urgency repairs during this period of time. If you have an urgent maintenance issue that cannot wait until the next business day (like no heat, no water, water leak), please call the Resident Manager On-Call (608-444-9308) for assistance.

We are limiting our face-to-face interactions with residents as much as possible for everyone’s health and safety. If you submit a work order please note in the work order whether or not anyone in your household is sick or if you are self-monitoring or self-quarantining due to a potential contact with someone who has tested positive for coronavirus. If you call in a work order, or contact the Resident Manager On-Call for assistance and we need to respond to your apartment, we will ask the same information, so the staff member who responds to your apartment is equipped with the proper personal protective equipment (PPE).

We also ask that even if no one in your household is sick or self-monitoring during a visit by our staff, that you maintain physical distancing (minimum six feet), ideally by being in a separate room from where the work is taking place. If a resident appears ill and does not follow the directives of our staff member who comes to perform the work, the staff member may leave the apartment without completing the work that was requested.

Work orders will be prioritized based on urgency. More urgent issues will be addressed, as they usually are, while more routine requests like window shades or range drip pans, will have a lower priority response.

Leasing Office

Residents should continue to direct all lease related questions to the Leasing Office email address: and someone will get in touch with you as soon as they are able.

Even though we are limiting our hours and our offices are closed to the public during this time, we still strive to provide you with excellent customer service. For ongoing updates from campus, please visit We will continue to email out changes as things continue to evolve and we thank you for your patience and understanding as work to prioritize the health and safety of our community.

Chancellor Blank’s “Safer at Home” Email

To read the Chancellor Blank’s full email. Click here.

Highlights from Chancellor Blank’s email:

  • All are asked to stay at home, except when engaged in an essential activity, which includes tasks essential to their health and safety such as seeking medical care, purchasing food and supplies, and working or volunteering at essential businesses or operations. Only essential travel is permitted.
  • Physical distancing is the most important preventive measure against infection. This means staying six feet away from those who are not immediate family members, working from home unless you are an essential employee required to be at your place of employment, and not congregating in groups.
  • Avoid social gatherings with people of all ages (including playdates and sleepovers, parties, large family dinners, visitors in your home, non-essential workers in your house).
  • Essential community services such as grocery stores, pharmacies, laundromats and gas stations will remain open. Restaurants will remain closed for dine-in service, but some will continue to provide curb-side takeout and delivery. It is recommended to call the business first before leaving home to ensure it is open.
  • All essential employees who are required to be on campus to perform work functions deemed essential to operations should still come to work.
  • Students who have permission to remain in University Housing can remain, with limited services. Move-out has been halted; for more information visit the Housing website.
  • Alternative delivery of courses will continue through the rest of spring semester and students engaged in academic activity are reminded not to congregate in groups.
  • Going outside to take walks, walking a dog or riding a bike is permitted as long as you practice social distancing. Participating in group activities such as soccer or basketball is prohibited.
  • The order has not postponed Wisconsin’s spring primary election which is still scheduled for April 7. To request an absentee ballot, go to

UW-Madison continues to ask everyone to self-monitor for symptoms. This includes:

  • Actively monitor for fever (100.4 degrees F or above), cough, and shortness of breath.
  • If your symptoms change dramatically, contact your health care provider immediately. Call ahead before going to any clinic, urgent care, or emergency department.
  • Students in Madison can call University Health Services (UHS) at (608) 265-5600 and describe their symptoms. UHS remains open by appointment, with limited in-person clinical services. Telehealth medical and mental health appointments are available, but drop-in appointments are not.
  • If you have been tested for or were in close contact with someone with COVID-19, a public health official will contact you regularly for symptom updates and instructions for next steps.

Campus Updates

For the latest ongoing campus updates on the COVID-19 pandemic, please visit