The Community Center will remain closed to the public, but we will have staff on site from 9:00am-5:00pm, Monday – Friday to answer phone calls (608-262-3407) and emails (firstname.lastname@example.org) with questions or concerns from residents. This allows us to maximize the number of staff we are able to permit telecommuting options, which we believe is important for the safety and health of our employees and the entire University Apartments community.
If an issue arises outside of business hours, please email email@example.com and someone will get back to you the next business day. If you have an issue that cannot wait until the next business day, please call the Resident Manager On-Call (608-444-9308) for assistance.
The Apartment Facilities Office will also remain closed to the public during this time, but we will have staff available on site from 7:00am-3:30pm, Monday – Friday to process work requests submitted online at https://repairs.housing.wisc.edu. For more urgent maintenance requests, we will be able to answer your phone calls (608-262-2037).
If a maintenance issues arises outside of business hours, please fill out a maintenance request online at https://repairs.housing.wisc.edu and someone will respond as soon as possible. All maintenance requests submitted (whether online or by phone) are prioritized based on urgency. It may take us longer to respond to lower urgency repairs during this period of time. If you have an urgent maintenance issue that cannot wait until the next business day (like no heat, no water, water leak), please call the Resident Manager On-Call (608-444-9308) for assistance.
We are limiting our face-to-face interactions with residents as much as possible for everyone’s health and safety. If you submit a work order please note in the work order whether or not anyone in your household is sick or if you are self-monitoring or self-quarantining due to a potential contact with someone who has tested positive for coronavirus. If you call in a work order, or contact the Resident Manager On-Call for assistance and we need to respond to your apartment, we will ask the same information, so the staff member who responds to your apartment is equipped with the proper personal protective equipment (PPE).
We also ask that even if no one in your household is sick or self-monitoring during a visit by our staff, that you maintain social distancing (minimum six feet), ideally by being in a separate room from where the work is taking place. If a resident appears ill and does not follow the directives of our staff member who comes to perform the work, the staff member may leave the apartment without completing the work that was requested.
Work orders will be prioritized based on urgency. More urgent issues will be addressed, as they usually are, while more routine requests like window shades or range drip pans, will have a lower priority response.