Meet the Student Staff of Housing: Emma B.

Portrait of Emma B.What year in school are you?


What is your major?

Pre-nursing track

What area of University Housing do you work for?

Desk Services

How long have you worked for University Housing?

Around 5 months

What is your current position?

Desk Worker

What do you do in a typical shift?

In a typical shift, I start off by making sure the desk is organized, which gives me the ability to find everything more efficiently. Helping residents is the foundation of this job. Guiding residents to get loaner keys, check in and out of rooms, and issuing resources to the residents is the core of what I do on a day-to-day basis. Outside of helping residents, a Desk Worker like me is constantly communicating with coworkers and supervisors to make sure that we keep each other updated.

What are some perks of your job?

There are many perks to my job as a Desk Worker including meeting new people, advancing my customer service skills, and being able to experience the campus in another way. Having this job has helped me feel positively acclimated to the University.

What is your favorite part of the job?

My favorite part of the job is being able to meet new people and knowing that I am constantly helping someone! As someone that is going into a career focused on helping people, it is important that I obtain skills like communication, customer service, and leadership, which are all very important pillars in University Housing.

What is something you have accomplished in your job that you are proud of?

Something that I have accomplished in my job that I am proud of is getting adapted to the software that University Housing uses. At first, all the different webpages and software used are intimidating, but with more practice, I got more comfortable with it!

What transferrable skills have you learned?

The transferable skills I have learned from this job are most definitely communication and customer service. During every shift, I am communicating with my supervisors and my coworkers so that the job we do is always to the best of our ability. Solving problems, finding something, helping another desk are all part of the communication skills that I have obtained as a Desk Worker and can be applicable in my future career.

Why should students apply for this job?

Students should apply for this job to feel more acclimated on campus, be more involved with the faculty and your peers, and to gain great skills that will help in future jobs!

Why did you choose to work for University Housing over somewhere else?

University Housing offered many benefits such as flexible hours and convenient work locations. As a student studying at UWMadison, academics come first, and University Housing allows me to work many different shifts around my class schedule. Working on campus this close to classes is hard to find, but University Housing offers great locations that are all over campus. Both of these benefits are hard to find anywhere else as a student!