The Apartment Facilities Staff are here to assist you with maintenance questions and concerns, and of course to help get things fixed when they need repair. We employ carpenters, custodians, painters, and grounds staff to service the community. We are responsible for the maintenance and upkeep of 1,237 apartments, 163 buildings on 83 acres of land. We are constantly in the process of preparing apartments for new residents and completing maintenance requests in a timely manner.
We have someone staff on site Monday-Friday until 9:00 p.m. and on weekends and holidays, we have staff on-call for urgent maintenance needs. The Resident Manager on Duty respond to those requests to determine if there is something they can fix or if someone needs to be called in. Some of our urgent after hours work is handled by outside contractors.
Our goal is to respond to work requests with-in 48 hours. Some work orders do take longer to complete if we need to order parts or schedule more complicated repairs but we will communicate with you if a work order cannot be completed right away.
We are not able to schedule maintenance staff to come at a specific time because we are always triaging urgent/emergency requests, but you can include your requests in your work order and we will try to honor those as best we can.
During your time living in University Apartments, you will likely have maintenance questions or issues. Fortunately, we have a dedicated on-site facilities staff to help you with these situations.
(Examples: no water, falling water, no heat in the winter)
|7:00 a.m. - 3:30 p.m.||Contact University Apartments Facilities Office|
|After 3:30 p.m.||Text or call the Resident Manager on duty|
(Examples: slow drain, loose towel bar)
|Anytime||Request a repair online
|Dangerous or Life Threatening Emergency||Anytime||Dial 9-1-1 for Police, Ambulance and Fire Services|