Keys hanging at the UA Community Center

The Apartment Facilities Staff are here to assist you with maintenance questions and concerns, and of course to help get things fixed when they need repair. We employ carpenters, custodians, painters, and grounds staff to service the community. We are responsible for the maintenance and upkeep of 1,237 apartments, 163 buildings on 83 acres of land. We are constantly in the process of preparing apartments for new residents and completing maintenance requests in a timely manner.

We have someone staff on site Monday-Friday until 9:00 p.m. and on weekends and holidays, we have staff on-call for urgent maintenance needs. The Resident Manager on Duty respond to those requests to determine if there is something they can fix or if someone needs to be called in. Some of our urgent after hours work is handled by outside contractors.

Our goal is to respond to work requests with-in 48 hours. Some work orders do take longer to complete if we need to order parts or schedule more complicated repairs but we will communicate with you if a work order cannot be completed right away.

We are not able to schedule maintenance staff to come at a specific time because we are always triaging urgent/emergency requests, but you can include your requests in your work order and we will try to honor those as best we can.

Who Can Help

During your time living in University Apartments, you will likely have maintenance questions or issues. Fortunately, we have a dedicated on-site facilities staff to help you with these situations.

Need  When  Details 
Emergency Repairs
(Examples: no water, falling water, no heat in the winter) 
7:00 a.m. - 3:30 p.m. Contact University Apartments Facilities Office 
After 3:30 p.m. Text or call the Resident Manager on duty 
Non-Emergency Repairs 
(Examples: slow drain, loose towel bar)
Anytime  Request a repair online
Dangerous or Life Threatening Emergency  Anytime  Dial 9-1-1 for Police, Ambulance and Fire Services

Services and Items Provided

Available at the University Apartments Office in the Community Center

  • Extra picture hangers
  • Replacement batteries for smoke detectors and carbon monoxide detectors
  • Basic household tool box (for short term loan)
  • Low cost internet and TV cables
  • Push carts, hand trucks, and moving dollies
  • Bike stand, air pump, and a do-it-yourself bike repair station


Available at the Apartment Facilities Office on Haight Road

  • Extra picture hangers
  • Replacement batteries for smoke detectors and carbon monoxide detectors


Requests to make through an online work order

  • Replacement exhaust fan filters
  • Replacement fluorescent light bulbs (kitchen tube lights)
  • Replacement of broken window shades
  • Inspection and repair/reinstallation as needed of weather stripping on doors and windows
  • Installation of resident owned air conditioners (an installation fee may apply)
  • Repair or re-installation go chain latch on entry doors
  • Re-caulking of sinks and tubs
  • Replacement of toilet plunger (if it becomes worn out)


Services we DO NOT provide at either location

  • Accepting packages for residents
  • Storage of resident items
  • Rental of tools or equipment above way is in the hand tool box at the Community Center
  • Extra shelving
  • Adapters for plumbing hook-ups
  • Snow removal from personal parking spaces