University of Wisconsin–Madison
University Apartments resident in the Study Room.

Internet

Connecting to ResNet Wired & Wireless Service

  • ResNet Wired: Step 1

    Connect a Category5 or Category6 data cable to the network port on your computer and to the data jack in your room. The data jack will be either red or orange in color. Data cables are available for purchase at any Housing Dining Services convenience store,  University Apartments Community Center, or DoIT Tech Store.

  • ResNet Wired: Step 2

    Turn on your computer and open your web browser. Your browser should be automatically redirected to the ResNet network registration page. If the registration page does not load automatically try typing the URL for a public web page (i.e. http://www.google.com) and you should be redirected to the network registration page.

  • ResNet Wired: Step 3

    Follow the instructions on the registration pages. Make sure to register all the devices you wish to connect before you register your computer because you can only access the registration page from an unregistered device that has a web browser.

  • ResNet Wired: Step 4

    Enter your campus assigned NetID and password at the login page as well as your preferred contact information.
    If you are a registered student and you do not yet have a NetID, contact the campus help desk at 608-264-HELP or visit the NetID activation web page. You will need to provide your student ID number in order to activate a NetID. University Apartment residents who do not yet have a NetID may register as a guest.

  • ResNet Wireless: Step 1

    Enable the wireless network adapter on your laptop or wireless device. You will see ResNet-Wireless on the list of available wireless networks. Connect to the ResNet-Wireless network.

  • ResNet Wireless: Step 2

    Once you are connected, open a web browser and you will be automatically redirected to the ResNet registration page. If the registration page does not load automatically try typing the URL for a public web page (i.e. www.google.com) and you should be redirected to the network registration page.

  • ResNet Wireless: Step 3

    Follow the instructions on the registration pages.

  • ResNet Wireless: Step 4

    Enter your campus-assigned NetID and password at the login page, as well as your preferred contact information.
    If you are a registered student and you don’t yet have your NetID, contact the campus help desk at 608-264-HELP or visit the NetID activation web page. You will need to provide your student ID number in order to activate a NetID.

Connecting a Router/Game Console & Computer/Mobile Device

  • Router/Game Console: Step 1

    Plug the device into an electrical outlet and turn it on. Then follow steps #1-5 under the “Connecting to the ResNet Wired Network” section of this guide.

  • Router/Game Console: Step 2

    After the ResNet registration page loads, select the third option, “Wireless Routers, Game Consoles, Printers and Other Network Devices”.

  • Router/Game Console: Step 3

    This will bring up a new page to register the device. Follow the instructions and enter your information.

  • Router/Game Console: Step 4

    Click the “Register” button. You will need to restart your device before it can connect to ResNet.

  • Router/Game Console: Step 5

    After restarting, your router or game console should now be connected to ResNet. If you are having problems, please contact the ResNet Help Line at 608-262-8703 and select option #1.

  • Computer/Mobile Devices: Step 1

    Follow steps #1-5 under the “Connecting” section of this guide.
    After the ResNet registration page loads, select the first option, “Computers and Mobile Devices (Not Wireless Routers)”.

  • Computer/Mobile Devices: Step 2

    This will bring up a page to register your computer. Follow the instructions and enter your information. Click the “Register” button.

  • Computer/Mobile Devices: Step 3

    A download window will open to run the “Bradford Dissovable Agent”. Click “Run” to start a security scan of your computer. This can can last up to 5 minutes.

  • Computer/Mobile Devices: Step 4

    Once the scan is complete, you will be redirected to a “Success” page which will then establish your connection to ResNet.

  • Computer/Mobile Devices: Step 5

    After the progress bar finishes, please restart your web browser.
    Your computer should now be connected to ResNet.

Basic Troubleshooting

  • Restart your computer. Make sure that the data cable is plugged in securely to both the computer’s network port and the data jack in your room/apartment. Make sure the cable is plugged into the data jack and not the beige phone jack.
  • Check for flashing green and yellow lights near the network port on your computer. A green light on, yellow/orange light flashing usually means the connection is working. If this is not the case, either the network card is misconfigured, the data jack is not working or your data cable is bad.
  • Try plugging the data cable into another data jack. It is unlikely that all the data jacks in the room/apartment are not functioning, unless there is a network outage. To check for network issues, visit the campus outage page.
  • Try using a different data cable. If you need a data cable they are available for purchase at any Housing Dining Services convenience store, University Apartments Community Center or DoIT tech store.

Please note that the N300 Netgear router is not supported by our network. For more information on what routers we recommend, see this article.

If you are still having problems, please visit the University Housing Knowledge Base for help troubleshooting your issue. If you can’t find a solution there, call the ResNet help line at 608-262-8703, option #1 to open a support case.