Who can I contact for assistance?
For questions, comments, assistance, or concerns, you can contact our Dining office by email at email@example.com or by phone at 608-262-0057. Or you can contact Starship customer support through the “Help” menu in the Starship app, as well as by email at firstname.lastname@example.org or by phone at 833-222-9531.
How do I know where to open the robot?
The robot’s flag is on the right side towards the front of the robot. The hatch is at the back edge of the robot. Note that you first need to unlock the hatch from the app before opening the robot.
If I cannot drop a pin on a map to determine delivery location, what are my options?
You can select from one of the standard delivery locations in the drop-down menu, or you can contact our Dining office or Starship support for assistance with placing an order.
If I cannot see where the robot is located, how can I find it?
The app shows you were you are located relative to the robot’s location. Starship is working on adding a call/response sound option via the app to assist users in locating the robot when it is nearby.
Can the robots go inside buildings?
No, the robots will meet you outside the building entrance.
If I open the lid, but cannot close it, what do I do.
Contact our Dining office or Starship support for assistance.
If I cannot open the lid or reach down to remove items from the robot, what are my options?
You can unlock the hatch using the app and ask for assistance from someone nearby with removing items. If you are at or near a residence hall, residence hall front desk staff can assist with removing items from the robot. Note: You should remain in possession of your mobile device. A person assisting you does not need to have your mobile device as long as you are close enough to the robot to know that you are nearby. For example, in a residence hall, you could go down to the front doors where you could activate the hatch and watch a residence hall staff go outside to retrieve the delivery from the robot for you.
Is the Starship Deliveries app accessible?
Changes have been made to both the iOS and Android apps to improve their accessibility, including when used with screen readers (Voiceover on iOS and Talkback on Android). Starship continues to work on additional improvements and fixes to the apps. If you encounter accessibility issues, when using the app and would like assistance with placing a delivery order, please contact our Dining office or Starship support.
What sound does the robot make?
The wheels/motor of the robots make a soft whirring sound when the robots are moving that helps locate them. They do not currently make any sound when they are waiting. Additionally, the robots may exchange greetings with you when they meet you or depart.
I use a white cane for navigation. If I encounter the robot, what will happen?
If the robot detects that it is traveling towards you and you are using a cane, it will change its path to go around you. Otherwise, it will detect that you are there, stop, and wait for you to pass before proceeding.
How do guide dogs react to the robots?
In a study conducted by Starship, the guide dogs reacted calmly and generally stopped as the robots approached.