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My registration failed and it tells me I'm already registered. What should I do?
Please contact the DoIT Help Desk, and they can assist you to get your device registered correctly. There are many ways to contact them, listed on the DoIT KnowledgeBase.
What is UWNet?
UWNet is part of the Division of University Housing’s Information Technology Department and provides data, video and voice services for the use of University Housing residents and registered guests. Internet service is provided for all residents living in University Housing Residence Halls. In addition, UWNet also provides the Residence Halls with expanded basic cable TV service.
If you have questions or need to open a support case, please call the DoIT Help Line at (608) 264-4357 and choose option 3. You may also visit the DoIT help page.
How do I connect to UWNet services?
Go to the UWNet Internet Access page for information on how to connect to the network in your room or to the UWNet Wireless network.
I need a campus NetID to access UWNet. How does that work?
When you connect to the UWNet network, you will be asked to provide your campus-assigned NetID as part of the authentication process. Normally you will receive a NetID account when you attend the incoming Freshman orientation or when you sign up for classes. If you are a registered student and you do not yet have your NetID, contact the campus help desk at 608-264-HELP or visit the NetID activation web page. You will need to provide your Wiscard student ID number in order to activate a NetID.
Registered visitors and guests staying in University Housing who are not eligible for a campus NetID can use the third option on the registration page to register the device as a Guest. Guest registrations last for 365 days.
How much does UWNet cost?
The cost of Net data and video services are included in your Housing contract, so there are no additional fees. If you would like to have a telephone line installed in your room, visit the UWNet Voice Service page for information and costs.
What regulations govern the use of UWNet Internet access?
While the convenience of UWNet Internet service will offer great advantages to Housing residents, there are plenty of computing resources on campus to meet the needs of those who choose not to bring a computer to campus. For residents of the University Residence Halls, there are Technology Learning Centers (TLC) that operate computer lab facilities from within Housing buildings that emphasize academic success in a technological environment. There are also numerous computer labs (InfoLabs) on campus, some offering 24-hour access, that are open to all UW-Madison students and staff. It may be wise to check with your academic major department to see what computer recommendations they have.
Am I required to have anti-virus software?
Campus policy requires that all computers connected to the campus network are running up-to-date anti-virus software. Residents can download a free, fully functional copy of Symantec Anti-Virus from the Campus Security web site. At this site you will find a variety of tips for keeping your computer secure and protected.
Am I allowed to have a static IP address?
No, IP addresses on UWNet are assigned dynamically by a DHCP server. Residents using unauthorized static IP addresses may lose network access privileges. If you are interested in having your own web page, check out the free service My Web Space offered by the Division of Information Technology(DoIT).
What kind of cables do I need to connect, where can I purchase them?