Try restarting your computer. Many problems are fixed by simply rebooting. If you are using a cable connection, make sure that you have the data cable plugged in securely to both the computer’s network port and the blue data jack on your in-room wireless access point.
Check for network issues by visiting the campus outage page.
Check for flashing green and yellow lights near the network port on your computer. A green light on, yellow/orange light flashing usually means the connection is working. If this is not the case, either the network card is misconfigured, the data jack is not working, or your data cable is bad.
If you are using a cable connection, try using a different data cable. If you need a data cable, they are available for purchase at any Housing Dining Services convenience store or the University Apartments Community Center.
If you are still having problems, please visit the DoIT KnowlegeBase for help troubleshooting your issue. If you can’t find a solution there, see the information below to open a support case.
Opening a Support Case
Please call the DoIT Help Line at 608- 264-4357. Campus help desk staff will create a case for you and try to resolve your issue over the phone. If your problem cannot be resolved, your case will be forwarded to Housing IT where a UWNet Technician will contact you to schedule a house call.
If you need to schedule a house call, please be sure to provide the following information:
Please have the following information ready:
- Name
- Room number
- Residence hall
- Times that you are available
- Cell phone or number where you can be reached
If necessary, a Housing IT staff person will visit your room and work to solve your network connection problem. House calls are free of charge and won’t last for more than an hour. You must be present during the entire house call.