University of Wisconsin–Madison

Internet Troubleshooting

Opening a Support Case

Please call the DoIT Help Line at 608- 264-4357. Campus help desk staff will create a case for you and try to resolve your issue over the phone. If your problem cannot be resolved, your case will be forwarded to Housing IT where a UWNet Technician will contact you to schedule a house call.

If you need to schedule a house call, please be sure to provide the following information:

Please have the following information ready:

  • Name
  • Room number
  • Residence hall
  • Times that you are available
  • Cell phone or number where you can be reached

If necessary, a Housing IT staff person will visit your room and work to solve your network connection problem. House calls are free of charge and won’t last for more than an hour. You must be present during the entire house call.

Supported Operating Systems

Currently, UWNet offers support for the following operating systems: Windows XP/Vista/7 and Mac OS 10.3 and higher. Residents are welcome to connect machines running other operating systems, but UWNet can offer no assistance in establishing or troubleshooting their data connections, other than verifying that your data jack is operational.

Residents are not allowed to attach machines to the UWNet network that are running server OS’s such as Novell, Windows Server, Red Hat Enterprise, etc.