Welcome new residents to University Apartments! As you get settled into your new home, we wanted to share some information about the Resident Manager team and how they can serve as a resource to you.
Resident Managers (RM) are community members who are assigned to specific parts of the University Apartments (UA) neighborhoods to be liaisons. In addition to serving a specific area of the community, they also rotate on-call responsibilities for the entire UA community. They are trained to provide after-hours assistance with lock-outs, programming for the community, help with community education efforts, assistance in resolving neighbor disputes, and referrals to campus resources. Your RM is a great resource for you, and you should feel welcome to call them for assistance or for help in getting to know your community better.
For general questions and non-urgent concerns, you should contact your neighborhood Resident Manager by emailing resident.manager@housing.wisc.edu. This inbox is monitored by all the Resident Manger team and you can expect to receive a response within 24 hours Monday-Friday.
If you have an urgent concern outside of the Community Center office hours, weekends, or UW observed holidays, please call, text, or WhatsApp the Resident Manager (RM) on-call phone at 608-444-9308 for assistance. The RM on-call phone is held by a staff member 24 hours a day, seven days a week, including holidays. RMs are on duty from 5:30 p.m. to 8:00 a.m. on weekdays and 24 hours on weekends and holidays. Please note that sometimes the Resident Manager may be assisting another resident when you call or text. If the phone is not answered when you call, please leave a voicemail with your name and phone number, and a staff member will get back to you shortly. Lastly, while RMs hold the phone overnight, they typically are sleeping during the overnight hours. So if you have an urgent concern late evening/early morning, it is best to call the on-call phone, as it’s easier for them to wake up to a phone call vs a text alert.
If you have a non-urgent maintenance repair after hours, submit a repair request at www.housing.wisc.edu/apartments/maintenance