University of Wisconsin–Madison

Moving In

When you come to pick up your keys for your new home, the University Apartments staff will provide you with information about the community, local stores, and other basic information.

UA Employee Andrew in his office

Apartment Check-In

Typically, the check-in process takes 20 to 30 minutes. If you are moving in after the office is closed, a Resident Manager will be able to issue your keys, and you should plan to finish checking in on the next business day. If you feel you may need to make special arrangements for getting the key to your apartment, please contact the Leasing Office at leasing@housing.wisc.edu.

For a full list of items not allowed in University Apartments, please visit our Lease section and refer to the list in the individual lease documents.

Mailing Addresses

Exterior photo of Eagle Heights 100's
Exterior of Harvey Street
Exterior of a University Houses apartment building.

Shipping and Receiving

Shipping Items for Move-In

If you will be shipping belongings, be sure to make arrangements well in advance, but not so that items arrive before you do. Shipping boxes will likely be left outside your door. Please do not have items shipped to the University Apartments Office, as we are unable to accept them.

If you are using a storage container or moving truck that does not fit in a parking stall, please contact the University Apartment Office BEFORE it arrives so we can inform you of approved parking locations. Please see our Storage Policy for information about storing additional items.

Receiving Packages in the Mail

Occasionally, the post office will deliver a key with your mail. This key will open the compartment for packages in your mail box cluster. Please remove your package, close the compartment door, and leave the key in the lock. The key will remain in the lock until the next time the mail is delivered, and the postal carrier will remove the key.

Nearest Post Office

601 Sawyer Terrace, Madison, WI
For more information, call 800-275-8777 or visit.

Renter’s Insurance

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Neither the University of Wisconsin-Madison nor the Division of University Housing is liable if your property is lost, stolen, or damaged in any way, anywhere on the premises (including storage facilities).

Residents are liable for all damages to their apartment and belongings, and to neighbors’ apartments and belongings that occur due to their or their guests’ actions. Renter’s Insurance protects you from financial loss if there is a fire, leak, or flood in your apartment. We highly recommend you purchase renters’ insurance.

Most renters’ insurance policies do not cover protection from flooding unless you specifically request a “rider” or addendum to the policy. Use the chart below for additional information about the buildings you will need for your policy.

wdt_ID Building Notes Eagle Heights Harvey Street University Houses

Furniture

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If You Need Furniture After You Arrive

If you are moving a long distance, you may not have all the furniture or household items you will need. Harvey Street apartments are furnished, but unfurnished Eagle Heights and University Houses are not. Many people purchase used items once they arrive in Madison. There are a number of options available, from used furniture stores to purchasing things from residents who are preparing to move out. The University Apartments Office can provide you with some basic shopping information when you check into your apartment.

When you are buying used furniture, ALWAYS carefully inspect it for pests. We do not recommend purchasing used mattresses unless you know the person you are buying them from. We have had cases of bed bugs from used mattresses.

Transportation

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Driving a car to–and parking on–campus can be a headache, not to mention expensive! With car-sharing, you can choose to leave your car at home without giving up access to a vehicle during the workday.

Zipcar is on the UW–Madison campus! Discounted personal memberships are available for UW students, staff, faculty, and UW Health employees. Join today!

For vehicle locations, individual membership information, and to sign up, visit the Zipcar website.

Night time metro bus

UW-Madison students are entitled to an Associated Students of Madison (ASM) bus pass good for unlimited travel on city bus routes. Contact the ASM office for more information. UW faculty and staff are eligible for a city bus pass for an annual fee of $48. To obtain your faculty pass, contact Transportation Services.

The UW Campus Bus is free to all riders. All campus routes are also on the official UW campus map. Routes 80 and 84 provide daytime service. While routes 80, 81, and 82 provide nighttime service.

Badger Coach Bus

You can take the Badger Bus, Van Galder Bus, Greyhound Bus, Jefferson Lines, or Megabus to go from Madison to Milwaukee, Chicago, Minneapolis, and other destinations.

Person riding a Bcycle

Madison B-Cycle is an urban bicycle sharing program that lets you move about Madison to run an errand, grab lunch, or travel from a bus stop to another destination. Special rates apply for UW staff and students, with 350 bikes on Madison’s downtown campus. It can be an affordable option. Your membership allows you unlimited 30-minute rides and means you don’t have to worry about maintenance or locks.

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Bus Route Planning Resources

  • Plan your trip with Google Maps.
  • It is also available in Spanish, Chinese (simplified), Korean, French, Russian, German, Hindi, Laotian, Arabic, and Vietnamese. Visit
  • Get live arrival estimates at your favorite bus stops. You can also track where your bus is.

Public Schools

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Madison Metropolitan School District

Shorewood Hills Elementary School

The Madison Metropolitan School District (MMSD) is nationally known for the high quality of education it provides. Public schools are conveniently located within a two-mile radius of the University Apartments community.

Children in kindergarten through fifth grade attend Shorewood Hills Elementary School, known for its international diversity and opportunities for families to share their cultures and life experiences. The school is located just three-tenths of a mile (600 meters) from the University Apartments area, allowing most children to walk or ride their bikes to school when the weather permits.

Secondary Schools

Older students attend Hamilton Middle School (grades 6-8) and Madison West High School (grades 9-12), located approximately two miles (3.2 kilometers) from the University Apartments area. Both schools are recipients of the United States Department of Education Award of Excellence. Reduced-rate bus transportation is available for these students. Registration for the following school year takes place in the spring and during the two weeks prior to the opening of school (usually in late August). English as a Second Language programs are also offered by most MMSD schools.

Internet

Securing Your Computer

It is extremely important that your computer is secure while accessing any campus network resources. If your computer becomes compromised, it will be removed from network access until it is repaired.

Configuring a Secure Wireless Access Point

For the most part, wireless routers are not necessary. However, if residents feel they need one or want to create their own private network for wireless printing or gaming, they can bring one. University Housing requires that all personal wireless access points be configured securely. This ensures that the owner of the wireless access point knows exactly who is connecting to it. You are responsible for all network traffic that passes through your access point.

Basic Troubleshooting

University Apartments resident in the Study Room.
  • Restart your computer. Make sure that the data cable is plugged in securely to both the computer’s network port and the data jack in your room/apartment. Make sure the cable is plugged into the data jack and not the beige phone jack.
  • Check for flashing green and yellow lights near the network port on your computer. A green light on and a yellow/orange light flashing usually means the connection is working. If this is not the case, either the network card is misconfigured, the data jack is not working, or your data cable is bad.
  • Try plugging the data cable into another data jack. It is unlikely that all the data jacks in the room/apartment are not functioning unless there is a network outage. To check for network issues, visit the campus outage page.
  • Try using a different data cable. If you need a data cable, they are available for purchase at any Housing Dining Services convenience store, University Apartments Community Center, or DoIT tech store.

UWNet Wired Connections

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All University Apartments have at least one active data jack (typically accessible via the in-room wireless access point) that you can connect to with an Ethernet cable. When a device is connected to the jack, you can select UWNet and then open a web browser, which will redirect you to a login page. If you need an Ethernet cable, they are available for purchase at any Housing Dining convenience store or at the University Apartments Community Center.

Wireless via UWNet

When living at University Apartments, you can connect for free to UWNet, UW-Madison’s wireless network service. To connect, simply select the network on a device and open a web browser, which redirects to a login page. All of our apartments include a wired high-speed internet connection, but only University Houses have access to the campus WiFi. Devices such as computers, cell phones, tablets, smart TVs, and gaming consoles can connect directly to UWNet. Some multi-cast devices, such as Apple TV, Roku, Fire TV Sticks, and Chromecasts, require a personal router to access UWNet.

Need Assistance?

For assistance with internet connections and general computing issues, contact the DoIT Help Desk.

Phone

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University Apartments

ResNet does not provide landline telephone service to residents of University Apartments. To establish telephone service, please contact one of the following companies:

Telephone Service Providers

 

Cellular Service Providers

Electric Service

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Electric service is included in the rent for Harvey Street. In Eagle Heights and University Houses, residents must pay for electrical service to their apartments beginning on the first day their lease begins.

Prior to move-in, University Apartments will send you a form to fill out, which will place the service in your name. If you have additional questions about electrical service, contact MG&E at the information below:

Madison Gas & Electric (MG&E)
133 South Blair Street
Madison, WI 53703
(608) 252-7222

Contact Us

  • Resident Manager On-Call
    608-444-9308
  • UW Police Non-Emergency
    608-264-COPS; 264-2677
  • UW Police/Fire Emergency
    9-1-1
  • Cashier’s Office in Slichter Hall
    608-262-2230
  • Community Police Officer
    608-265-0468