Residents talk to a Resident Manager at an event.

Moving In

Shipping and Receiving

Shipping Items for Move-In

If you will be shipping belongings, be sure to make arrangements well in advance but not so that items arrive before you do. Shipping boxes will likely be left outside your door. Please do not have items shipped to University Apartments Office as we are unable to accept them.

If you are using a storage container or moving truck that does not fit in a parking stall please contact the University Apartment Office BEFORE it arrives so we can inform you of approved parking locations. Please see our Storage Policy for information about storing additional items.

Receiving Packages in the Mail

Occasionally the post office will deliver a key with your mail. This key will open the compartment for packages in your mail box cluster. Please remove your package, close the compartment door, and leave the key in the lock. The key will remain in the lock until the next time the mail is delivered, and the postal carrier will remove the key.

Nearest Post Office:

6o1 Sawyer Terrace, Madison, WI
For more information, call 800-275-8777 or visit www.usps.com

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Renter's Insurance

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Neither the University of Wisconsin-Madison nor the Division of University Housing is liable if your property is lost, stolen, or damaged in any way, anywhere on the premises (including storage facilities).

Residents are liable for all damages to their apartment and belongings, and to neighbors’ apartments and belongings that occur due to their, or their guests’, actions. Renter’s Insurance protects you from financial loss if there is a fire, leak, or flood in your apartment. We highly recommend you purchase renter’s insurance.

Most Renter’s Insurance policies do not cover protection from flooding unless you specifically request a “rider” or addendum to the policy. Use the chart below for additional information about the buildings you will need for your policy.

wdt_ID Building Notes Eagle Heights Harvey Street University Houses
1 Structural material of building Wood frame, brick veneer Wood frame, brick veneer Brick/masonry
2 Type of roof Asphalt, pitched shingle Asphalt, pitched shingle Tile
3 Year built 1950-60 1950-59 1948
4 Remodeled since then? Yes (1990) Yes (2003) Yes (2015)
5 Number of stories 2 or 3 (use the number of your building) 2 2
6 Number of rooms in apartment Fill in # in your apt Fill in # in your apt Fill in # in your apt
7 Number of apartments under one roof 6, 8, 11, 12, or 18 (use the number of your building) 4, 6, or 8 (use the number of your building) 4 or 6 (use the number of your building)
8 Distance to fire hydrant Less than 300 feet Less than 300 feet Less than 300 feet
9 Distance to fire station 2 miles Less than 2 miles 2 miles
10 Is there a smoke detector? Yes Yes Yes

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Furniture

If You Need Furniture After You Arrive

If you are moving from a long distance, you may not have all the furniture or household items you will need. Harvey Street apartments are furnished, but unfurnished Eagle Heights and University Houses are not. Many people purchase used items once they arrive in Madison. There are a number of options available, from used furniture stores, to purchasing things from residents who are preparing to move out. University Apartments Office can provide you some basic shopping information when you check in to your apartment.

When you are buying used furniture ALWAYS carefully inspect it for pests. We do not recommend purchasing used mattresses unless you know the person you are buying them from. We have had cases of bed bugs from used mattresses.

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Bus Route Planning Resources

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Public Schools

Madison Metropolitan School District

The Madison Metropolitan School District (MMSD) is nationally known for the high quality of education it provides. Public schools are conveniently located within a two-mile radius of the University Apartments community.

Shorewood Hills Elementary School

Children in kindergarten through fifth grade attend Shorewood Hills Elementary School, known for its international diversity and opportunities for families to share their cultures and life experiences. The school is located just three-tenths of a mile (600 meters) from the University Apartments area, allowing most children to walk or ride their bikes to school when the weather permits.

Secondary Schools

Older students attend Hamilton Middle School (grades 6-8) and Madison West High School (grades 9-12), located approximately two miles (3.2 kilometers) from the University Apartments area. Both schools are recipients of the United States Department of Education Award of Excellence. Reduced rate bus transportation is available for these students. Registration for the following school year takes place in the spring and during the two weeks prior to the opening of school (usually in late August). English as a Second Language programs are also offered by most MMSD schools.

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Eagle's Wing student get ready to go outside.
Eagle's Wing students

Internet

University Apartments resident in the Study Room.

ResNet Wired Data Service

ResNet provides each resident of University Apartments with a 100Mbps Fast Ethernet network connection in their apartment which connects to the campus network and Internet. Access to network resources is governed by a Responsible Use Policy, and use of a connection indicates your acceptance of these conditions.

You must provide your own ethernet cord and router.

Connecting to ResNet Wired & Wireless Service

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ResNet Wired: Step 1

Connect a Category5 or Category6 data cable to the network port on your computer and to the data jack in your room. The data jack will be either red or orange in color. Data cables are available for purchase at any Housing Dining Services convenience store,  University Apartments Community Center, or DoIT Tech Store.

ResNet Wired: Step 2

Turn on your computer and open your web browser. Your browser should be automatically redirected to the ResNet network registration page. If the registration page does not load automatically try typing the URL for a public web page (i.e. http://www.google.com) and you should be redirected to the network registration page.

ResNet Wired: Step 3

Follow the instructions on the registration pages. Make sure to register all the devices you wish to connect before you register your computer because you can only access the registration page from an unregistered device that has a web browser.

ResNet Wired: Step 4

Enter your campus assigned NetID and password at the login page as well as your preferred contact information.
If you are a registered student and you do not yet have a NetID, contact the campus help desk at 608-264-HELP or visit the NetID activation web page. You will need to provide your student ID number in order to activate a NetID. University Apartment residents who do not yet have a NetID may register as a guest.

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ResNet Wireless: Step 1

Enable the wireless network adapter on your laptop or wireless device. You will see ResNet-Wireless on the list of available wireless networks. Connect to the ResNet-Wireless network.

ResNet Wireless: Step 2

Once you are connected, open a web browser and you will be automatically redirected to the ResNet registration page. If the registration page does not load automatically try typing the URL for a public web page (i.e. www.google.com) and you should be redirected to the network registration page.

ResNet Wireless: Step 3

Follow the instructions on the registration pages.

ResNet Wireless: Step 4

Enter your campus-assigned NetID and password at the login page, as well as your preferred contact information.
If you are a registered student and you don’t yet have your NetID, contact the campus help desk at 608-264-HELP or visit the NetID activation web page. You will need to provide your student ID number in order to activate a NetID.

Connecting a Router/Game Console & Computer/Mobile Device

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Router/Game Console: Step 1

Plug the device into an electrical outlet and turn it on. Then follow steps #1-5 under the “Connecting to the ResNet Wired Network” section of this guide.

Router/Game Console: Step 2

After the ResNet registration page loads, select the third option, “Wireless Routers, Game Consoles, Printers and Other Network Devices”.

Router/Game Console: Step 3

This will bring up a new page to register the device. Follow the instructions and enter your information.

Router/Game Console: Step 4

Click the “Register” button. You will need to restart your device before it can connect to ResNet.

Router/Game Console: Step 5

After restarting, your router or game console should now be connected to ResNet. If you are having problems, please contact the ResNet Help Line at 608-262-8703 and select option #1.

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Computer/Mobile Devices: Step 1

Follow steps #1-5 under the “Connecting” section of this guide.
After the ResNet registration page loads, select the first option, “Computers and Mobile Devices (Not Wireless Routers)”.

Computer/Mobile Devices: Step 2

This will bring up a page to register your computer. Follow the instructions and enter your information. Click the “Register” button.

Computer/Mobile Devices: Step 3

A download window will open to run the “Bradford Dissovable Agent”. Click “Run” to start a security scan of your computer. This can can last up to 5 minutes.

Computer/Mobile Devices: Step 4

Once the scan is complete, you will be redirected to a “Success” page which will then establish your connection to ResNet.

Computer/Mobile Devices: Step 5

After the progress bar finishes, please restart your web browser.
Your computer should now be connected to ResNet.

Basic Troubleshooting

  • Restart your computer. Make sure that the data cable is plugged in securely to both the computer’s network port and the data jack in your room/apartment. Make sure the cable is plugged into the data jack and not the beige phone jack.
  • Check for flashing green and yellow lights near the network port on your computer. A green light on, yellow/orange light flashing usually means the connection is working. If this is not the case, either the network card is misconfigured, the data jack is not working or your data cable is bad.
  • Try plugging the data cable into another data jack. It is unlikely that all the data jacks in the room/apartment are not functioning, unless there is a network outage. To check for network issues, visit the campus outage page.
  • Try using a different data cable. If you need a data cable they are available for purchase at any Housing Dining Services convenience store, University Apartments Community Center or DoIT tech store.

Please note that the N300 Netgear router is not supported by our network.

If you are still having problems, please visit the University Housing Knowledge Base for help troubleshooting your issue. If you can’t find a solution there, call the DoIT Help Desk at 608-264-4357.

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Television

Residential Television Network

Cable television is included in the fees/rent for all University Apartments. All apartments are cable-ready and will need a high definition (HD) TV to take full advantage of the digital and HD channels. An HD TV with clear-QAM tuner is all that is needed without the need for a set-top box.

Cable TV Service

  • Cable TV service provides University Apartments with approximately 260 expanded basic cable TV channels; over 80 high-definition channels including CBS, NBC, ABC, FOX, PBS, Big Ten Network, ESPN, NFL Network, NFL Red Zone, Women’s Entertainment, BET, Comedy Central, Discovery, etc.; and over 40 digital music channels. There is also a wide selection of international and native-language channels.
  • This service is included in the apartment rate specified in your Housing contract or lease. Each apartment is wired with coaxial cable TV jacks, and common areas such as dens and lounges are also wired for cable TV.
  • If you would like to subscribe to premium channels, you can order them directly from Spectrum.
  • For connection tips and support information, visit our cable TV troubleshooting page. NOTE: Outdoor antennas and satellite dishes are prohibited.

Cable Channel Listing

Spectrum U

  • SpectrumU allows you to watch TV on your mobile devices for free whenever you are on campus. The free app, exclusively for Housing residents and UW-Madison students on campus, is available for iOS in the App Store and for Android in Google Play. For details and support info, visit the DoIT Knowledge Base.

Phone

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University Apartments

ResNet does not provide landline telephone service to residents of University Apartments. To establish telephone service, please contact one of the following companies:

 

Telephone Service Providers

Cellular Service Providers

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Electric Service

Electric service is included in rent for Harvey Street. In Eagle Heights and University Houses, residents must pay for electrical service to their apartments beginning on the first day their lease begins.

Upon moving-in, University Apartments will have you fill out a form which will place the service in your name. If you have additional questions about electrical service, contact MG&E at the information below:

Madison Gas & Electric (MG&E)
133 South Blair Street
Madison, WI 53703
(608) 252-7222

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Contact Us

  • Resident Manager On-Call
    608-444-9308
  • UW Police Non-Emergency
    608-264-COPS; 264-2677
  • UW Police/Fire Emergency
    9-1-1
  • Cashier’s Office in Slichter Hall
    608-262-2230
  • Community Police Officer
    608-265-5717