Apartment Check-In
When you come to pick up your keys for your new home, the University Apartments staff will provide you with information about the community, local stores, and other basic information. Typically, this takes 20 to 30 minutes. If you are moving in after the office is closed, a Resident Manager will be able to issue you a single key, and you should plan to finish checking in on the next business day. If you feel you may need to make special arrangements for getting the key to your apartment, please contact the Leasing Office at leasing@housing.wisc.edu.
For a full list of items not allowed in University Apartments please visit our Lease section and refer to the list in the individual lease documents.
Mailing Addresses
Eagle Heights
Your Name
Building Number, Eagle Heights, Apt.A
(Example: 101 Eagle Heights, Apt. A)
Madison, WI 53705 USA
Harvey Street
Your Name
2924 Harvey Street, Apt #, Apt. Letter
(Example: 2924 Harvey Street, Apt. 5C)
Madison, WI 53705 USA
University Houses
Your Name
Building #, University Houses, Apt. Letter
(Example: 1 University Houses, Apt. A)
Madison, WI 53705
Shipping and Receiving
Shipping Items for Move-In
If you will be shipping belongings, be sure to make arrangements well in advance but not so that items arrive before you do. Shipping boxes will likely be left outside your door. Please do not have items shipped to University Apartments Office as we are unable to accept them.
If you are using a storage container or moving truck that does not fit in a parking stall please contact the University Apartment Office BEFORE it arrives so we can inform you of approved parking locations. Please see our Storage Policy for information about storing additional items.
Receiving Packages in the Mail
Occasionally the post office will deliver a key with your mail. This key will open the compartment for packages in your mail box cluster. Please remove your package, close the compartment door, and leave the key in the lock. The key will remain in the lock until the next time the mail is delivered, and the postal carrier will remove the key.
Nearest Post Office:
6o1 Sawyer Terrace, Madison, WI
For more information, call 800-275-8777 or visit www.usps.com
Renter's Insurance
Neither the University of Wisconsin-Madison nor the Division of University Housing is liable if your property is lost, stolen, or damaged in any way, anywhere on the premises (including storage facilities).
Residents are liable for all damages to their apartment and belongings, and to neighbors’ apartments and belongings that occur due to their, or their guests’, actions. Renter’s Insurance protects you from financial loss if there is a fire, leak, or flood in your apartment. We highly recommend you purchase renter’s insurance.
Most Renter’s Insurance policies do not cover protection from flooding unless you specifically request a “rider” or addendum to the policy. Use the chart below for additional information about the buildings you will need for your policy.
| wdt_ID | Building Notes | Eagle Heights | Harvey Street | University Houses |
|---|---|---|---|---|
| 1 | Structural material of building | Wood frame, brick veneer | Wood frame, brick veneer | Brick/masonry |
| 2 | Type of roof | Asphalt, pitched shingle | Asphalt, pitched shingle | Tile |
| 3 | Year built | 1950-60 | 1950-59 | 1948 |
| 4 | Remodeled since then? | Yes (1990) | Yes (2003) | Yes (2015) |
| 5 | Number of stories | 2 or 3 (use the number of your building) | 2 | 2 |
| 6 | Number of rooms in apartment | Fill in # in your apt | Fill in # in your apt | Fill in # in your apt |
| 7 | Number of apartments under one roof | 6, 8, 11, 12, or 18 (use the number of your building) | 4, 6, or 8 (use the number of your building) | 4 or 6 (use the number of your building) |
| 8 | Distance to fire hydrant | Less than 300 feet | Less than 300 feet | Less than 300 feet |
| 9 | Distance to fire station | 2 miles | Less than 2 miles | 2 miles |
| 10 | Is there a smoke detector? | Yes | Yes | Yes |
Furniture
If You Need Furniture After You Arrive
If you are moving from a long distance, you may not have all the furniture or household items you will need. Harvey Street apartments are furnished, but unfurnished Eagle Heights and University Houses are not. Many people purchase used items once they arrive in Madison. There are a number of options available, from used furniture stores, to purchasing things from residents who are preparing to move out. University Apartments Office can provide you some basic shopping information when you check in to your apartment.
When you are buying used furniture ALWAYS carefully inspect it for pests. We do not recommend purchasing used mattresses unless you know the person you are buying them from. We have had cases of bed bugs from used mattresses.
Transportation
Taxi Service
Badger Cab, Madison Taxi, and Union Cab are taxi companies that serve University Apartments. These companies can get you around town and to or from the airport.
Madison Metro Buses
UW-Madison students are entitled to an Associated Students of Madison (ASM) bus pass good for unlimited travel on city bus routes. Contact the ASM office for more information. UW faculty and staff are eligible for a city bus pass for an annual fee of $25. To obtain your faculty pass contact Transportation Services.
The UW Campus Bus us free to all riders. All campus routes are also on the official UW campus map. Routes 80 and 84 provide daytime service. While routes 80, 81, and 82 provide nighttime service.
Regional Bus Services
You can take the Badger Bus, Van Galder Bus, Greyhound Bus, Jefferson Lines, or Megabus to go from Madison to Milwaukee, Chicago, Minneapolis, and other destinations.
B-Cycle
Madison B-Cycle is an urban bicycle sharing program that lets you move about Madison to run an errand, grab lunch, or travel from a bus stop to another destination. Special rates apply for UW staff and students and with 350 bike in Madison's downtown campus. It can be an affordable option. Your membership allows you unlimited 30 minute rides and means you don't have to worry about maintenance or locks.
Bus Route Planning Resources
- Plan your trip with Google Maps. Visit www.google.com/maps.
- It is also available in Spanish, Chinese (simplified), Korean, French, Russian, German, Hindi, Laotian, Arabic, and Vietnamese. Visit www.cityofmadison.com/metro/google/index.cfm.
- Get live arrival estimates to your favorite bus stops. You can also track where your bus is. Visit www.cityofmadison.com/metro/apps.
Public Schools
Madison Metropolitan School District
The Madison Metropolitan School District (MMSD) is nationally known for the high quality of education it provides. Public schools are conveniently located within a two-mile radius of the University Apartments community.
Shorewood Hills Elementary School
Children in kindergarten through fifth grade attend Shorewood Hills Elementary School, known for its international diversity and opportunities for families to share their cultures and life experiences. The school is located just three-tenths of a mile (600 meters) from the University Apartments area, allowing most children to walk or ride their bikes to school when the weather permits.
Secondary Schools
Older students attend Hamilton Middle School (grades 6-8) and Madison West High School (grades 9-12), located approximately two miles (3.2 kilometers) from the University Apartments area. Both schools are recipients of the United States Department of Education Award of Excellence. Reduced rate bus transportation is available for these students. Registration for the following school year takes place in the spring and during the two weeks prior to the opening of school (usually in late August). English as a Second Language programs are also offered by most MMSD schools.
Internet
ResNet Wired Data Service
ResNet provides each resident of University Apartments with a 100Mbps Fast Ethernet network connection in their apartment which connects to the campus network and Internet. Access to network resources is governed by a Responsible Use Policy, and use of a connection indicates your acceptance of these conditions.
You must provide your own ethernet cord and router.
Connecting to ResNet Wired & Wireless Service
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ResNet Wired: Step 1
Connect a Category5 or Category6 data cable to the network port on your computer and to the data jack in your room. The data jack will be either red or orange in color. Data cables are available for purchase at any Housing Dining Services convenience store, University Apartments Community Center, or DoIT Tech Store.
ResNet Wired: Step 2
Turn on your computer and open your web browser. Your browser should be automatically redirected to the ResNet network registration page. If the registration page does not load automatically try typing the URL for a public web page (i.e. http://www.google.com) and you should be redirected to the network registration page.
ResNet Wired: Step 3
Follow the instructions on the registration pages. Make sure to register all the devices you wish to connect before you register your computer because you can only access the registration page from an unregistered device that has a web browser.
ResNet Wired: Step 4
Enter your campus assigned NetID and password at the login page as well as your preferred contact information.
If you are a registered student and you do not yet have a NetID, contact the campus help desk at 608-264-HELP or visit the NetID activation web page. You will need to provide your student ID number in order to activate a NetID. University Apartment residents who do not yet have a NetID may register as a guest.
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ResNet Wireless: Step 1
Enable the wireless network adapter on your laptop or wireless device. You will see ResNet-Wireless on the list of available wireless networks. Connect to the ResNet-Wireless network.
ResNet Wireless: Step 2
Once you are connected, open a web browser and you will be automatically redirected to the ResNet registration page. If the registration page does not load automatically try typing the URL for a public web page (i.e. www.google.com) and you should be redirected to the network registration page.
ResNet Wireless: Step 3
Follow the instructions on the registration pages.
ResNet Wireless: Step 4
Enter your campus-assigned NetID and password at the login page, as well as your preferred contact information.
If you are a registered student and you don’t yet have your NetID, contact the campus help desk at 608-264-HELP or visit the NetID activation web page. You will need to provide your student ID number in order to activate a NetID.
Connecting a Router/Game Console & Computer/Mobile Device
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Router/Game Console: Step 1
Plug the device into an electrical outlet and turn it on. Then follow steps #1-5 under the “Connecting to the ResNet Wired Network” section of this guide.
Router/Game Console: Step 2
After the ResNet registration page loads, select the third option, “Wireless Routers, Game Consoles, Printers and Other Network Devices”.
Router/Game Console: Step 3
This will bring up a new page to register the device. Follow the instructions and enter your information.
Router/Game Console: Step 4
Click the “Register” button. You will need to restart your device before it can connect to ResNet.
Router/Game Console: Step 5
After restarting, your router or game console should now be connected to ResNet. If you are having problems, please contact the ResNet Help Line at 608-262-8703 and select option #1.
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Computer/Mobile Devices: Step 1
Follow steps #1-5 under the “Connecting” section of this guide.
After the ResNet registration page loads, select the first option, “Computers and Mobile Devices (Not Wireless Routers)”.
Computer/Mobile Devices: Step 2
This will bring up a page to register your computer. Follow the instructions and enter your information. Click the “Register” button.
Computer/Mobile Devices: Step 3
A download window will open to run the “Bradford Dissovable Agent”. Click “Run” to start a security scan of your computer. This can can last up to 5 minutes.
Computer/Mobile Devices: Step 4
Once the scan is complete, you will be redirected to a “Success” page which will then establish your connection to ResNet.
Computer/Mobile Devices: Step 5
After the progress bar finishes, please restart your web browser.
Your computer should now be connected to ResNet.
Basic Troubleshooting
- Restart your computer. Make sure that the data cable is plugged in securely to both the computer’s network port and the data jack in your room/apartment. Make sure the cable is plugged into the data jack and not the beige phone jack.
- Check for flashing green and yellow lights near the network port on your computer. A green light on, yellow/orange light flashing usually means the connection is working. If this is not the case, either the network card is misconfigured, the data jack is not working or your data cable is bad.
- Try plugging the data cable into another data jack. It is unlikely that all the data jacks in the room/apartment are not functioning, unless there is a network outage. To check for network issues, visit the campus outage page.
- Try using a different data cable. If you need a data cable they are available for purchase at any Housing Dining Services convenience store, University Apartments Community Center or DoIT tech store.
Please note that the N300 Netgear router is not supported by our network.
If you are still having problems, please visit the University Housing Knowledge Base for help troubleshooting your issue. If you can’t find a solution there, call the DoIT Help Desk at 608-264-4357.
Television
Residential Television Network
Cable television is included in the fees/rent for all University Apartments. All apartments are cable-ready and will need a high definition (HD) TV to take full advantage of the digital and HD channels. An HD TV with clear-QAM tuner is all that is needed without the need for a set-top box.
Cable TV Service
- Cable TV service provides University Apartments with approximately 260 expanded basic cable TV channels; over 80 high-definition channels including CBS, NBC, ABC, FOX, PBS, Big Ten Network, ESPN, NFL Network, NFL Red Zone, Women’s Entertainment, BET, Comedy Central, Discovery, etc.; and over 40 digital music channels. There is also a wide selection of international and native-language channels.
- This service is included in the apartment rate specified in your Housing contract or lease. Each apartment is wired with coaxial cable TV jacks, and common areas such as dens and lounges are also wired for cable TV.
- If you would like to subscribe to premium channels, you can order them directly from Spectrum.
- For connection tips and support information, visit our cable TV troubleshooting page. NOTE: Outdoor antennas and satellite dishes are prohibited.
Cable Channel Listing
- A complete channel listing for the Residential Television Network can be found at http://kb.wisc.edu/rtnlineup.
Spectrum U
- SpectrumU allows you to watch TV on your mobile devices for free whenever you are on campus. The free app, exclusively for Housing residents and UW-Madison students on campus, is available for iOS in the App Store and for Android in Google Play. For details and support info, visit the DoIT Knowledge Base.
Phone
University Apartments
ResNet does not provide landline telephone service to residents of University Apartments. To establish telephone service, please contact one of the following companies:
Telephone Service Providers
- AT&T: 1-800-288-2020, www.wireless.att.com
- TDS Metrocom: 1-866-571-6662, www.tdstelecom.com
Cellular Service Providers
- AT&T: 1-800-331-0500, www.wireless.att.com
- US Cellular: 1-888-8722, www.uscc.com
- Verizon Wireless: 1-800-256-4646 or 611 from a Verizon phone, www.verizonwireless.com
- T-Mobile: 1-800-866-2453, www.t-mobile.com
Electric Service
Electric service is included in rent for Harvey Street. In Eagle Heights and University Houses, residents must pay for electrical service to their apartments beginning on the first day their lease begins.
Upon moving-in, University Apartments will have you fill out a form which will place the service in your name. If you have additional questions about electrical service, contact MG&E at the information below:
Madison Gas & Electric (MG&E)
133 South Blair Street
Madison, WI 53703
(608) 252-7222
Contact Us
- University Apartments General Office
611 Eagle Heights Drive
Madison, WI 53705
608-262-3407
universityapartments@housing.wisc.edu - Apartment Facilities Office
608-262-2037 - Eagle’s Wing Child Care
eagleswing@housing.wisc.edu - Leasing Department
leasing@housing.wisc.edu
- Resident Manager On-Call
608-444-9308 - UW Police Non-Emergency
608-264-COPS; 264-2677 - UW Police/Fire Emergency
9-1-1 - Cashier’s Office in Slichter Hall
608-262-2230 - Community Police Officer
608-265-5717