Maintenance – University Apartments

The Apartment Facilities Staff are here to assist you with maintenance questions and concerns, and of course, to help get things fixed when they need repair. We employ carpenters, custodians, painters, and grounds staff to service the community. We are responsible for the maintenance and upkeep of 1,237 apartments and 163 buildings on 83 acres of land. We are constantly in the process of preparing apartments for new residents and completing maintenance requests in a timely manner.

We have staff on site Monday-Friday until 4:30 pm, excluding holidays. We have staff on-call for urgent maintenance needs. The Resident Manager On Call responds to those requests to determine if there is something they can fix or if someone needs to be called in. Some of our urgent after-hours work is handled by outside contractors.

Our goal is to respond to work requests within 48 hours. Some work orders do take longer to complete if we need to order parts or schedule more complicated repairs, but we will communicate with you if a work order cannot be completed right away.

We are not able to schedule maintenance staff to come at a specific time because we are always triaging urgent/emergency requests, but you can include your requests in your work order, and we will try to honor those as best we can.

Maintenance Requests

At University Apartments, we are dedicated to making sure that any maintenance issues in your apartment are attended to in a timely manner. To submit a non-emergency repair request (such as a slow drain or loose towel bar), please click the button below.

Please submit one request per work order.

If you are in need of an emergency repair (such as no water, falling water, or no heat in the winter), call or text the Resident Manager on duty.

For technical support, including cable TV, WiFi, TLCs, or data jack repair, please visit the DoIT Help Desk site.