The Apartment Facilities Staff are here to assist you with maintenance questions and concerns, and of course to help get things fixed when they need repair. We employ carpenters, custodians, painters, and grounds staff to service the community. We are responsible for the maintenance and upkeep of 1,237 apartments, and 163 buildings on 83 acres of land. We are constantly in the process of preparing apartments for new residents and completing maintenance requests in a timely manner.
We have staff on site Monday-Friday until 5:30 p.m. and on weekends and holidays, we have staff on-call for urgent maintenance needs. The Resident Manager On Call responds to those requests to determine if there is something they can fix or if someone needs to be called in. Some of our urgent after-hours work is handled by outside contractors.
Our goal is to respond to work requests within 48 hours. Some work orders do take longer to complete if we need to order parts or schedule more complicated repairs but we will communicate with you if a work order cannot be completed right away.
We are not able to schedule maintenance staff to come at a specific time because we are always triaging urgent/emergency requests, but you can include your requests in your work order and we will try to honor those as best we can.
Maintenance Requests
At University Apartments, we are dedicated to making sure that any maintenance issues in your apartment is attended to in a timely manner. To submit a non-emergency repair request (such as a slow drain or loose towel bar), please click the button below.
Please submit one request per work order.
If you are in need of an emergency repair (such as no water, falling water, or no heat in the winter) call or text the Resident Manager on duty.
For technical support, including cable TV, WiFi, TLCs, or data jack repair, please visit the DoIT Help Desk site.
Air Conditioner Requests
Before submitting an AC work order, please remember that AC installations have a $50.00 fee. This fee includes both the installation and removal in the fall. In your work order, you will need to note that you accept this fee.
Please keep in mind that we receive many requests to install AC units and it may take longer for our mechanics to fulfill your request.
To ensure your AC request is completed quickly, remove your air conditioner from its box and set your AC unit in the apartment on the floor next to the AC sleeve. The space around the air conditioner sleeve needs to be clear of furniture or other items so our staff can safely install the AC unit.
Please also note, that we do not provide AC units for residents. If you need help determining the correct AC unit to purchase for your apartment, please contact University Apartments at university.apartments@housing.wisc.edu
Please note that there are certain fees associated with the installation of window AC units. See the chart below for a breakdown of costs.
| wdt_ID | Location | Cost |
|---|---|---|
| 1 | Eagle Heights/Harvey Street (per year)* | $50.00 |
| 3 | University Houses (second unit/year) | $50.00 |
* Second unit allowed only with permission by Maintenance
Who Can Help and When
Emergency Repairs
Examples: No water, falling water, no heat in the winter
When: 7:00 a.m.-3:30 p.m.
What to Do: Contact University Apartments Facilities Office
When: After 3:30 p.m.
What to Do: Text or call the Resident Manager On-Duty
Non-Emergency Repairs
Examples: Slow drain, loose towel bar
When: Anytime
What to Do: Request a repair online through our form
Dangerous or Life Threatening Emergency
When: Anytime
What to Do: Dial 9-1-1 for Police, Ambulance, and/or Fire Services
Maintenance Picture Dictionary
Looking for the right name for something to be repaired or fixed in your apartment? Check out our Maintenance Picture Dictionary for a full glossary of term and also some short videos on how to troubleshoot some issues yourself.
Services and Items Provided
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Available at the Main Office in the Community Center
- Extra picture hangers
- Replacement batteries for smoke detectors and carbon monoxide detectors
- Basic household tool box (for short term loan)
- Low cost internet and TV cables
- Push carts, hand trucks, and moving dollies
- Bike stand, air pump, and a do-it-yourself bike repair station
Available at the Apartment Facilities Office
- Extra picture hangers
- Replacement batteries for smoke detectors and carbon monoxide detectors
Requests to make in an Online Work Order for
- Replacement exhaust fan filters
- Replacement fluorescent light bulbs (kitchen tube lights)
- Replacement of broken window shades
- Inspection and repair/reinstallation as needed of weather stripping on doors and windows
- Installation of resident owned air conditioners (an installation fee may apply)
- Repair or re-installation go chain latch on entry doors
- Re-caulking of sinks and tubs
- Replacement of toilet plunger (if it becomes worn out)
Services we DO NOT provide
- Storage of resident items
- Rental of tools or equipment above what is in the hand tool box at the Community Center
- Extra shelving
- Adapters for plumbing hook-ups
- Snow removal from personal parking spaces