Resident Managers (RM) are community members who are assigned to specific parts of the University Apartments (UA) neighborhoods to be a liaisons. In addition to serving a specific area of the community, they also rotate on-call responsibilities for the entire UA community. They are trained to provide after-hours assistance with lock-outs, programming for the community, help with community education efforts, assistance in resolving neighbor disputes, and referrals to campus resources. Your RM is a great resource for you and you should feel welcome to call them for assistance or for help in getting to know your community better.
Resident Managers
How to Contact the Resident Manager of your Neighborhood.
The Resident Managers serve the University Apartments neighborhoods of Eagle Heights, University Houses, and Harvey Street Apartments. For general questions and non-urgent concerns, you should contact your neighborhood Resident Manager or by emailing resident.manager@housing.wisc.edu. This inbox is monitored by all the Resident Manger team and you can expect to receive a response within 24 hours Monday-Friday.
After Hours Concerns
All Resident Managers share coverage in our after-hours/weekend on-call rotation. If you have an urgent concern after-hours, weekends, or UW observed holidays, please call or text the Resident Manager (RM) on-call phone at 608-444-9308 for assistance. The RM on-call phone is held by a staff member 24 hours a day, seven days a week, including holidays. RMs are on duty from 5:30 p.m. to 8:00 a.m. on weekdays and 24 hours on weekends and holidays. Please note that sometimes the Resident Manager may be assisting another resident when you call or text. If the phone is not answered when you call, please leave a voicemail with your name and phone number and a staff member will get back to you shortly.
If you have a non-urgent maintenance repair after hours, submit a repair request at www.housing.wisc.edu/apartments/maintenance.
Lockouts
If you are locked out during the day, you can get a key (on loan) from the University Apartments Office during regular hours. If you are locked out after 5:30 p.m., contact the Resident Manager on call.
Roommate or Neighbor Conflicts
When there’s a problem, start by talking to your roommate or neighbor first. Sharing expectations and clarifying the root of the problem can help to resolve many conflicts. If you feel you need assistance after that, your next step should be to contact the Resident Manager of your neighborhood for help in mediating the conflict. You can reach them at resident.manager@housing.wisc.edu. They will help you develop useful strategies for communicating.
Noise in our Community
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"Normal" Noise
Noise is a frequent source of concern in any community living environment, but courtesy and good communication among neighbors can help to prevent major problems. The apartments are not sound-proof, and you can expect to hear sounds of water running, laundry machines, babies crying, children playing, late-night cooking, footsteps, radios, and TVs. If you are bothered by noise, speak with your neighbor directly.
If you cannot resolve a noise problem with your neighbor, contact your neighborhood Resident Manager at resident.manager@housing.wisc.edu. Residents living in upstairs apartments may find it helpful to use rugs to help muffle the noise.
Noise Between Floors
If you live in a second-floor apartment, please be considerate of your neighbors below. Removing shoes will help reduce noise. If you live in a first-floor apartment, please try to be tolerant and discuss noise problems with your upstairs neighbors right away rather than letting resentment build up.
Noise in Hallways
Please be particularly aware of sound levels when you or your guests arrive late at night, leave early in the morning, have conversations in the hallways, open and close doors, and go up and down stairs.
Noise and Parties
If you’re planning a party, it is best to let your neighbors know. Let your guests know that sound carries and other residents may be sleeping. As a host, you are responsible for the conduct of your guests at all times. When you host a gathering, you might want to consider renting space in the Community Center.
Quiet Hours
Residents are expected to observe general quiet hours between 10:00 p.m. and 8:00 a.m. If you are up late, please do not use noisy appliances (garbage disposals, vacuum cleaners, or sewing machines) when others are likely sleeping. Also, lower the volume on TVs and stereos. Quiet hours also apply to the use of the laundry facilities. Time your use of washers and dryers to end by 10:00 p.m.
Violence in Relationships
If you have concerns about your safety or the safety of others in your community please feel free to reach out to the Community Officer, Violence Prevention, your Resident Manager, or Domestic Abuse Intervention Services (DAIS).