Last Updated: October 12, 2020
The Student Housing Handbook covers policies and expectations for living in the residence halls and is a binding part of the University Residence Halls Contract for Housing and Dining Service (“Housing Contract”). The Student Housing Handbook has been updated for the 2020-21 academic year with the addition of the policies and guidelines listed below, which are put in place due to the challenges of COVID-19. Please read these COVID-19 policies and guidelines carefully before moving into your assigned residence hall, as they make changes to the terms of your Housing Contract.
These policies and guidelines are in place until communicated otherwise. As always, we will update you with timely and specific health and safety guidance as the circumstances require. The Student Housing Handbook may be further updated to outlines any changes to these policies and expectations. Additional COVID-19 guidance may be posted on the Housing website. You will be notified by email of changes to the Student Housing Handbook and when additional COVID-19 guidance is posted on the Housing website.
Please be sure to read this document in its entirety. As the COVID-19 pandemic continues to evolve, policies within this document are subject to change.
Who We Are
House Fellow (HF)
HFs are undergraduate student staff who live in your residence hall community. HFs are responsible for getting to know the residents in their community. Residents can go to their HF if they need assistance, have questions, or need to talk. HFs also walk the residence halls at night to ensure the hall is secure and that residents are not engaging in behavior that violates policy.
Residence Life Coordinator (RLC)
RLCs are professional staff that live in the residence halls. They supervise House Fellows, work to cultivate a positive living and learning environment, respond and assist with crisis situations that arise, and oversee the learning communities within the residence halls.
Each residence hall offers unique opportunities to meaningfully engage with one another and the greater University community. Each floor of the residence hall is divided into “Houses.” Each house has a unique name carefully selected to honor meaningful faculty, staff, and alumni of the University of Wisconsin-Madison. Each House will offer unique programming both in hall and out of hall that will promote opportunities to learn and connect with other residents. It is important for each member of the community to critically think about their behavior and the impact it may have on the shared living spaces within the residence hall.
It is important to start the year off with mutually defined room standards and expectations. At the beginning of each academic year, House Fellows will facilitate a conversation between roommates in order to establish common agreements for the shared living space. Housing encourages open and honest conversations among residents when they are experiencing conflict in their roommate relationship. House Fellows and Residence Life Professional staff are available to lend support during these conversations and may reference/amend the Roommate Agreement as needed to assist the roommates in achieving an agreed-upon compromise.
Housing firmly believes that residents shall not engage in actions that impede a roommate’s ability to occupy a space or room. Further, residents shall not infringe on the rights of other community members or avert others from experiencing a safe and respectful community living environment.
Who We Are
Health and Safety
- COVID-19 Addendum
- Bias Incidents
- Elevator Malfunction
- Fire Alarms/Evacuations
- Firearm Storage
- Keys and Hall Access
- Locking Schedules
- Medical Concerns
- Mental Health Concerns
- Emergency Contact Notification
- Peepholes and Door Chains
- Room Entry Policy
- Safety and Security
- Sexual Harassment/Violence and Dating Violence
- Smoke Detectors in Rooms
- Strangers in the Halls
- Transportation for Medical Care
- UW-Madison Police
Services and Resources
- Animals and Pets
- Cleaning, Trash and Recycling
- Controlled Substances
- Community Living and Shared Spaces
- Compliance with University Staff
- Disorderly Conduct
- Electrical Appliances
- Fire Safety
- Quiet and Courtesy Hours
- Solicitation/Promotional Activities
Health and Safety
We expect all members of the University Housing community — residents, staff, and visitors — act in a manner that demonstrates respect and consideration for those around them, including respect and consideration for the health and safety of all community members. All residential students are prohibited from creating a health or safety hazard within University Housing and the University may request or require a resident to relocate to another residence hall or leave University Housing if their continued presence in the housing community poses a health or safety risk for community members.
University Housing prioritizes the health and safety of our students and is focused on minimizing the potential spread of disease within our community. As a resident in University Housing, the 2019 Novel Coronavirus (COVID-19) will impact your housing experience. University Housing will continue to make public health-informed decisions that align with university and local officials’ guidance.
Residential students are required to comply with health and safety laws, orders, ordinances, regulations and health and safety guidance adopted by the University or University Housing as it relates to public health crises, including COVID-19.
This guidance will evolve as the public health crisis evolves and may include, but is not limited to, physical distancing, limitations on mass gatherings, access to common spaces, wearing a face covering, COVID-19 diagnostic and surveillance testing (including before or upon arrival to campus), contact tracing, disinfection protocols, limitations on guests into residence halls, and quarantine/isolation requirements (including before or upon arrival to campus).
Adherence to health and safety requirements applies to all residents, staff, and visitors and extends to all aspects of residential life, including bedrooms, bathrooms, community kitchens, lounges, computer rooms, courtyards, and other common spaces.
You acknowledge that by moving into your assigned room in University Housing, you choose to assume the risks associated with communal living and, as in any shared living environment, those risks include potential exposure to contagious viruses, including the coronavirus.
In the event of a conflict between this COVID-19 addendum and the Housing Contract, including the remaining sections of the Student Housing Handbook, the terms of this addendum will take precedence.
Residents and visitors are expected to wear a face-covering at all times while outside of a resident’s room. Face coverings must be worn while in hallways and common areas such as dens and kitchens, restrooms, and in the lobby. Face coverings are not required when it is not conducive to performing a task (i.e. brushing your teeth, showering, eating, drinking, etc.)
A visitor is defined as any person who does not live in the residence hall whom you bring or let into the hall.
- Residential Floors: in an effort to minimize the spread of COVID-19, and in accordance with state and local health officials, only Housing residents and staff are allowed on resident floors. Each resident is only permitted to host one visitor from another residence hall at any one time. Visitors from off-campus are not allowed. Visitors are required to wear proper face coverings when outside resident rooms.
- University Housing Common Spaces: common spaces are permitted to have a limited number of individuals present at any given time while maintaining an appropriate physical distance. Signs will be posted in common spaces to communicate the maximum number of individuals allowed in a space. Common spaces have been set up to ensure proper physical distancing; furniture is not to be moved or reconfigured at any time.
- Resident Rooms: Each resident is permitted to host one guest in their room at any time. In a double room, for example, no more than 4 individuals may be present in the room at a time. In a single room, no more than two people are permitted to be in a room.
The following expectations apply to visitors in the residence halls:
- Residents are responsible for their visitor’s behavior during their visit to and/or stay at the residence hall
- Overnight visitors may not stay more than three consecutive nights in any hall. Residents may not host visitors for more than six nights per month.
- Overnight visitors are not allowed during final exam periods.
- Visitors may not be in possession of resident room keys or Wiscards.
- Visitors must be escorted whenever they are outside of the host’s room on the residential floor
- Visitors are not welcome in the residence halls if they are under the influence of alcohol or other drugs.
- Visitors are not permitted during the designated City of Madison Halloween weekend
- Residents are not allowed to bring reporters, camera crews, or news media representatives onto resident floors without the express consent of University Housing.
In buildings with public common spaces (i.e. Dejope, Witte, Ogg, Smith, etc.), University community members are permitted to enter in order to access classrooms, desk services, computer labs, and socialize at an appropriate physical distance with both visitors and residents wearing proper face coverings.
All students and staff in the residence halls will be tested for COVID-19 regularly, according to the assigned schedule they receive. Residents are responsible for scheduling and attending their testing appointments through UHS.
At any time, the University may request or require a resident to leave University Housing when that resident’s continued presence in the housing community poses a health or safety risk for community members. Residential students are required to comply with requests from University Housing to leave their assigned space due to COVID-19 or other public health emergencies, and failure to do so is a violation of the Housing Contract, as well as UWS Chapter 17, and may subject a student to emergency removal from their assigned space.
Not all University Housing residential rooms or halls are appropriate for self-quarantine or self-isolation, for example, and in those situations where a student is required or recommended to self-quarantine or self-isolate, students may not be permitted to continue residing in their residential space and will be provided alternative housing arrangements as needed. Removal from University Housing to isolate or quarantine does not constitute a termination of a residential student’s Housing Contract.
De-Densifying and Consolidation Efforts
Residential students are required to comply with any de-densifying and consolidation efforts needed on campus due to COVID-19 or other public health emergencies, including, but not limited to, the relocation of all or some residential students to alternative housing. Relocation does not constitute a termination of a residential student’s Housing Contract. In the event University Housing must relocate students as part of a de-densifying or consolidation strategy due to public health concerns for an extended period of time and alternative housing is not available, University Housing will offer impacted students fair and reasonable reimbursement as appropriate and based on information available at that time.
Dining service, including where and how it will be offered to residential students, is subject to the discretion of the University and is subject to modification to address public health concerns. Due to health and safety guidance, University Housing may limit the occupancy of dining halls, limit the amount of time students may remain within dining halls, or make other operational adjustments needed to address health and safety concerns.
Eating in Common Spaces
Residents are expected to eat and drink beverages in the dining hall or in their residence hall room. In order to limit the spread of the virus, eating in common spaces (i.e. lobbies, dens, lounges, laundry rooms, TLCs, etc.) is prohibited.
University Housing will continue to implement and modify its cleaning protocols to address COVID-19 or other public health emergencies in the interest of minimizing the spread of disease. University Housing will educate and inform residential students on appropriate cleaning protocols within their assigned spaces to reduce the spread of COVID-19 within residence halls.
Upon reasonable notice, University Housing reserves the right to terminate Housing Contracts due to public health emergency needs, including COVID-19. In the event University Housing terminates Housing Contracts due to public health concerns, University Housing will offer fair and reasonable reimbursements for impacted students as appropriate and based on information available at that time.
Your Housing Contract is the basic document that states the contractual obligations between you and University Housing. The Student Housing Handbook is incorporated by reference in the Housing Contract and forms a legally binding part of the Housing Contract. You are equally responsible for complying with the rules, policies, and regulations contained in this COVID-19 Addendum as you are for those directly printed in the Housing Contract.
Every effort has been made to ensure the accuracy of the information contained in this electronic document. Updates and corrections are made as they become necessary. Student residents and contract holders will be notified of material changes.
Bias incidents are non-criminal activity committed against a person or property that is motivated, in whole or in part, by the offender’s bias against a victim’s real or perceived expression of race, ethnicity, national origin, sex, gender identity or expression, sexual orientation, disability (mental or physical), age, political affiliation, religion, or any other physical or cultural characteristic. These actions can be via physical actions, speech, or electronic messages.
A bias crime occurs when the perpetrator engages in criminal behavior or acts against an individual, property, organization, or group based on the offender’s perceptions of the above categories. Types of crimes committed might range from vandalism of religious buildings or sites to physical attacks against persons. This could include graffiti, threatening phone calls, harassment, arson, battery, or physical attacks.
Although the expression of an idea or point of view may be offensive or inflammatory to some, it is not necessarily a violation of law or university policy. The university values and embraces the ideals of freedom of inquiry, freedom of thought, and freedom of expression, all of which must be vitally sustained in a community of scholars. While these freedoms protect controversial ideas and differing views, and sometimes even offensive and hurtful words, they do not protect acts of misconduct that violate criminal law or university policy.
If you feel that you have been the victim of or witness to a bias incident or a bias crime, we encourage you to discuss the matter with your House Fellow, Residence Life Coordinator, Area Coordinator, Academics & Inclusion staff, or any member of the University Housing staff team with whom you are most comfortable. We strongly encourage you to report the incident in person, via email to a staff member or via a bias incident report.
If an elevator malfunctions when you are in it, you should ring the emergency bell and wait for assistance. Do not attempt to leave the elevator or assist anyone else in leaving an elevator car, even if you can see the floor above or below you. Do not attempt to force the doors open if they do not open automatically and do not assist anyone else in forcing the door open.
If you are not in the elevator and you hear the alarm bell, find out who is in the elevator and try to find a House Fellow or go to the hall desk if it is open. If no House Fellow is available or if the desk is closed, call UW-Madison Police at 264-COPS (264-2677) and report the malfunction. Be sure to tell the dispatcher that there are people in the elevator car.
It is important that you familiarize yourself with procedures for evacuating the building before you need to evacuate in an emergency. Evacuation procedures are posted within your residential community. You should familiarize yourself with the nearest exit from your room as well as alternate exits if the exit nearest to your room is unusable.
Evacuation is required for your safety and also for the safety of the firefighters, UW-Madison Police officers, and University Housing staff members who respond during fire alarms. During an evacuation, keep the following in mind:
- Before opening your door, check to see if the door or doorknob is hot. If it is not hot, or if there is no smoke coming under your room door, proceed with the emergency procedures under Fire Emergencies below.
- Close your room door behind you.
- Walk, don’t run to the nearest accessible exit (use the designated exit for your room on the evacuation guide that is posted in your house).
- Do not use the elevator.
- If smoke or fumes are coming up the stairwell, use an alternate exit.
- Once you’re out of the building, move as far away as possible from the exit to protect your own safety and to allow firefighters access to the building.
- Be respectful towards and listen to University Housing staff, UW-Madison Police, and Emergency Responders who are assisting residents in response to the fire alarm.
- If you do not leave during a fire alarm University Housing staff will notify UW-Madison Police for possible legal action. Your decision places not only yourself but other individuals in danger.
In case of a fire:
- If the fire is small, can be contained, and you feel safe doing so, use the nearest fire extinguisher.
- Pull the nearest fire alarm and evacuate the building as outlined above.
If you notice smoke coming from a room:
- Pull the fire alarm and evacuate the building as outlined above.
- Direct a staff person to the location of the room.
If there is heavy smoke and you cannot find your way to an exit or if your room door or a doorknob is hot:
- Remain in your room with the door closed.
- Place a towel or other clothing along the bottom of the door.
- Open a window and hang a sheet or white towel out to attract attention.
- Call 9-1-1 and give the dispatcher your location. Stay on the phone with the dispatcher until they direct you to hang up.
- Stay in your room until emergency personnel tell you it is okay to leave.
To greatly reduce the chance of a fire, you should:
- Avoid running electrical cords under carpeting where the cords can be stepped on and easily damaged.
- Use surge protectors with their own built-in fuse and Do not overload electrical circuits.
- Use only approved appliances in approved locations and only when you are fully present while they are in use.
- Empty wastebaskets regularly.
- Keep doors to stairwells closed.
- Keep hallways clear of your belongings including shoes and boots.
- Do not light candles/incense/tobacco products (University Housing is a smoke-free environment — these products are not permitted).
Residents will be held financially responsible for acts of negligence or intent that result in damage to University property and/or the personal property of others.
*Please notify Residence Life staff upon your arrival if you are in need of assistance in evacuating the building.
Firearms are prohibited in the residence halls. UW-Madison Police will store registered firearms for students. The UW-Madison Police dispatcher can give you more information about this service and can be reached at 264-COPS (264-2677).
All keys and hall access are the property of the University of Wisconsin – Madison Division of University Housing. Unauthorized use, possession, or duplication or University Housing keys/access is prohibited. No additional locks or locking devices attached to doors are permitted. Residents may not lend their key/e-key/Wiscard to any other individual or leave it unattended and accessible.
Residents who are locked out of their building or room may borrow a key from their hall desk during regular business hours with proper identification. When the hall desk is closed, residents should request lockout assistance by calling the House Fellow duty phone. Students will receive two free loaner keys or House Fellow access per semester, after which they will be billed $10 per loaner key or House Fellow access.
Replacements for lost keys must be obtained from the hall desk. Students will be billed $50 for replacement keys. If a key is bent or broken, University Housing will replace the key at no charge.
Some outside doors and/or inner stairwell doors and elevators are programmed for electronic access for all or part of each day. Your Wiscard will open all doors and elevators programmed with this access. The locking schedule for these doors and elevators has been created to provide security for you and your personal possessions. Doors that are locked should never be propped open. In addition, the locking schedule may change due to special events. Some exterior doors are locked and alarmed and can only be used for emergency exit.
University Health Services (UHS) has two clinic locations. One is in the Lakeshore neighborhood inside Dejope Residence Hall and the main location is located at 333 E. Campus Mall. UHS is a full-service medical provider. They offer treatment of illness and injury and have a variety of specialty providers. UHS medical services can be reached via the web or phone: 608-256-5600
The UHS Crisis Response Service is a 24-hours a day, seven days a week service for students experiencing mental health concerns. Their phone number is 608-265-5600.
University Housing cares about the health and wellbeing of all residents. In the event that a member of the Residence Life staff becomes concerned for your imminent safety and wellbeing, your listed emergency contact may be notified.
As an additional safety measure, you may request that a peephole, door chain, or latch be placed on your room door if the door is not already equipped with these features. Peepholes and/or door chains can be requested through Housing’s maintenance page. There is no charge for this service.
University Housing reserves the right to enter your room in the interest of health, safety, security, and building maintenance. When possible, advance notice of room entry will be given. Housing employees are required to report any violations of University regulations and/or terms of this contract observed when in your room. Authorized personnel may enter your room to:
- Respond to what they consider a serious life and/or health-threatening emergency.
- Conduct an investigation if requested by police officers under their authority and responsibility
- Assess for damages if a previous roommate or resident has vacated.
- Perform requested, preventive, prescheduled, and/or emergency maintenance.
- Silence a disruptive noise in the absence of occupants of the room.
Property can be seized and removed from your room when:
- It constitutes an imminent danger
- It is University-owned property
- It is an unauthorized animal/pet
No room will be entered except when staff have reasonable evidence to believe that an immediate entry is necessary to resolve a serious, safety, life, or health-threatening situation. Appropriate legal authorities may be asked to enter resident rooms in response to potentially serious health and safety concerns.
Residents play a critical role in creating a safe community for everyone. Please remember that your actions impact everyone else in the community as well as your own safety. See the UW-Madison Police website for more information. Please:
- Carry your keys and Wiscard at all times.
- Lock your room door when you and your roommate(s) are away and especially when you are sleeping.
- Pay attention to your surroundings. Do not let strangers into the hall.
- Walk-in groups. Use SAFEWalk at 262-5000. Keep your cell phone accessible.
- Make sure someone knows when you leave, where you are headed and when to expect you back.
- Report a crime or any suspicious activity immediately:
- Emergency: Dial 911
- Non-emergency: 608-264-COPS (2677)
Do not hesitate to contact University Housing staff or UW-Madison Police if you observe an unsafe situation or have a concern.
Sexual harassment and sexual violence, including sexual assault, dating, and domestic violence and stalking is strictly prohibited. Students are responsible to know and adhere to the UW-Madison Policy on Sexual Harassment and Sexual Violence.
Residence Hall students are expected to complete “U Got This!”, a 60-minute interactive online program that provides students with the knowledge and skills to recognize sexually violent messages in our culture and feel empowered to take action to promote a safer and more respectful campus community. Students can access this program via their Learn@UW accounts and must complete the program prior to mid-October in order to register for spring semester classes. Following their completion of “U Got This!” students must also attend an in-person GetWIse workshop; students who do not complete this requirement will be unable to register for the following fall semester.
A smoke detector is provided in each student room. The smoke detector in your room is plugged into the hall electrical system and will go off when smoke particles enter the smoke detector unit. Never unplug, cover, hang things from, or create a situation where the smoke detector is inoperative.
If the alarm of your room smoke detector goes off, you should:
- Determine the source of the smoke and, if it is a small fire in your room and you feel safe doing so, use the fire extinguisher in the hall to put out the fire.
- Pull the building alarm if you cannot immediately determine the source of the smoke or extinguish the fire.
- Follow the building evacuation procedures posted on your house bulletin board.
To report smoke detector malfunction, please fill out a maintenance request.
Unescorted guests, people posting material, people soliciting door-to-door, and/or strangers wandering around are a threat to the security of residents and their property. It is very important that residents do not allow strangers access to our residential communities. Call your House Fellow or UW-Madison Police at 911 to report the presence of strangers and/or suspicious activity.
A tornado warning issued by the National Weather Service means a tornado has actually been sighted in the area. When a tornado warning has been issued, the Dane County emergency sirens will sound a steady tone for three or more minutes. The sirens are tested on the first Wednesday of every month at 12pm.
During a tornado warning, you should:
- Seek shelter at the lowest possible level away from glass windows, partitions, doors, and outside walls.
- Bring your cell phone.
- Not use the elevator.
- Remain in the shelter location until the all-clear signal has been given over the radio or TV.
- Remain calm and do not obstruct emergency personnel.
A tornado watch indicates that conditions could lead to a tornado. Be aware and continue to listen for updated information.
UW-Madison Police may provide transportation one-way to University Health Services (when open) or to local hospital emergency rooms, provided you can walk unassisted. There are some limitations to this service. Call UW-Madison Police at 264-COPS (264-2677) and they can assess if they can transport or need to get an ambulance. UW-Madison Police do not provide transportation back from the hospital or back from University Health Services. UW-Madison Police transportation should not be used in an emergency or life-threatening situations. In emergency situations, call 911 for an ambulance.
UW-Madison’s campus is patrolled 24/7 by UW-Madison Police in cars, on bicycles, and on foot. Officers frequently visit and complete walk-throughs of the residence halls. If you need to reach an officer in the event of an emergency and/or to report a crime in progress, call 911. If you need an officer and it is not an emergency, call 264-COPS (264-2677).
Students are encouraged to sign up for the emergency text messaging system by logging into My UW. Look for the WiscAlert logo. Registration takes just a few moments.
Services and Resources
If you have a question and not sure where to turn, we suggest you stop at the hall desk and ask. Hall desks provide a variety of services for students and are a wealth of information.
Laundry rooms are located on either the lower level or first floor of each residence hall. Payment to use laundry machines can be made with your Wiscard. Residents are responsible for moving and removing their items promptly when finished with a machine so others may use it. There is also a list of community guidelines regarding laundry room use in each community laundry room. University Housing is not responsible for any damaged or lost items.
Lost and found items will be stored at the building desk.
If you lose your room key, you should go to the hall desk and request a loaner room key. You will need to show identification to get a loaner key. You will be issued a duplicate key, which you may use for four days. If your lost key(s) are not found within four days, a room and mailbox core change request will be made. You also will be billed for costs associated with these procedures that are completed by Housing staff.
If you suspect your room key may have been stolen, you should go to the hall desk and request an emergency core change. You will be billed for these procedures unless you have a police report.
After the second time a staff member has had to let you into your room and/or issue you a loaner key or any combination of two loaner keys/lockouts, you will be charged an additional fee for each future loaner key issued/lockout. This charge will be in addition to any charges for core changes should they be necessary.
If you have a question or a concern about a bill you receive for key-related issues, you should call Desk Services professional staff at 608-263-1217.
The hall desk is where U.S. and campus mail is picked up and delivered. U.S. mail is delivered Monday – Saturday and is usually sorted and put into mailboxes by 10 pm. Campus mail is delivered Monday – Friday.
The Post Office requires that mail to the residence halls be addressed correctly. Please ask your correspondents to use the full address, including the street address. Incomplete or incorrect addresses can lead to delays in delivery. It is essential that all mail include the resident’s name, room number, house, and hall with the building street address.
Mailing Address Example:
1650 Kronshage Drive
Madison, WI 53706-1277
Mailing Addresses and Zip Codes for University Residence Halls:
|Hall||Address||9-digit Zip Code|
|Adams||1520 Tripp Circle||53706-1214|
|Barnard||970 University Avenue||53706-1300|
|Bradley||650 Elm Street||53706-1127|
|Chadbourne||420 N. Park Street||53706-1406|
|Cole||625 Elm Drive||53706-1126|
|Davis||835 W. Dayton Street||53706-1702|
|Dejope||640 Elm Drive||53706-1134|
|Humphrey||640 Babcock Drive||53706-1203|
|Jorns||650 Babcock Drive||53706-1203|
|Kronshage||1650 Kronshage Drive||53706-1203|
|Leopold||1635 Kronshage Drive||53706-1203|
|Merit||835 W. Dayton Street||53706-1702|
|Ogg||835 W. Dayton Street||53706-1702|
|Phillips||1950 Willow Drive||53706-1132|
|Sellery||821 W. Johnson Street||53706-1701|
|Slichter||625 Babcock Drive||53706-1204|
|Smith||35 N. Park Street||53715-1218|
|Sullivan||635 Elm Drive||53706-1188|
|Tripp||1510 Tripp Circle||53706-1202|
|Waters||1200 Observatory Drive||53706-1212|
|Witte||615 W. Johnson Street||53706-1723|
Mail is only delivered to assigned occupants of a room. Mail addressed to your nickname may delay the delivery of your mail or cause it to be returned to the sender. Name alteration with the intent to defraud is against U.S. postal service laws and a felony.
If you are anticipating receipt of mail over winter break, notify the sender of your address during the break. Mail received at your hall address will be held and placed in your mailbox and you can pick it up when the halls reopen. If you are registered for winter break housing, you will receive it during that time.
After you move out, U.S. mail will be forwarded for six months to the address listed in My UW.
Emergency repair services for broken windows, locks, or other urgent situations that may involve injury or property damage are available by contacting your House Fellow or the hall desk. If you are unable to reach either of these sources, you should call UW-Madison Police at 264-COPS (264-2677) and describe the problem. The dispatcher has a means of contacting the appropriate maintenance staff members to assist you.
Non-emergency repairs can be requested through a maintenance request. To submit a request online, you will leave your name, phone number, room number, house/hall name, and a brief description of the repair request. These requests for service are reviewed twice every weekday and passed along immediately to staff. Examples of non-emergency repairs include:
- Locks that are malfunctioning but still working
- Toilets, sinks, showers, or windows that are not working properly
- Broken or damaged window screens
In most cases, repairs are handled in one to two weekdays. When major repairs are required or if a repair expert is not readily available, a longer time may be required. If you request repairs, you may expect Housing staff to come to your room between 9 am and 4 pm. If you are asleep, staff will return at a later time or day. Any staff who comes to your room to complete a repair will leave a “Notice of Entry” card.
At times, buildings or infrastructure repairs need to be completed during the academic year. Examples include:
- Roof repair/replacement
- Underground utilities
- Building electric service
- Exterior brick, sidewalks, and road repair.
These projects can create noise and other construction-related problems. Efforts to minimize the disruption will be made, but they are not always successful depending on the type of construction being done. Residents are not provided room rental rebates for construction.
Residents are able to retrieve their packages at their hall desk. However, any packages that arrive which require an adult signature will be held for students in the Residence Life Office. Residents will be directed to retrieve such packages from their Residence Life staff and must verify that the contents within the packages are items that are permissible within the residential community. Any items not permissible within Housing will need to be disposed of.
University Housing has established the following expectations regarding resident behavior. These policies have been established to ensure that the residence hall living and learning environment is one that prioritizes student success and wellbeing. Residence Life staff work closely with the Office of Student Conduct and Community Standards (OSCCS) to address behaviors that occur both on and off-campus.
- Alcohol and alcoholic beverage containers are prohibited in, and on grounds adjacent to, University Residence Halls.
- The only exception is in a resident room where all residents assigned to and people present in that room are 21 or older.
- Possessing, consuming, or being in the presence of alcohol under the age of 21 is strictly prohibited.
- Residents are responsible for all alcohol brought into their room and being host to the provision of alcohol to others.
- Residents and guests over the age of 21 may not procure alcohol to individuals under the legal drinking age.
- Games generally associated with consumption of alcohol, such as beer/water pong, are not permitted, even if alcohol is not present.
- Alcoholic beverages may not be made in University Residence Halls.
All pets other than fish in a 20-gallon tank or smaller are prohibited, with the exception of approved Emotional Support Animal (ESA) or Service Animals. Information about ESA’s can be found at UW-Madison’s McBurney Disability Resource Center website.
- Storing personal belongings within community bathrooms for any length of time is prohibited.
- Residents are expected to clean up after themselves after using the bathroom or shower.
- Residents and guests should use the bathroom that aligns with their gender identity.
- No more than one individual is allowed in shower or bathroom stalls at any given time.
- Residents and guests are expected to dispose of personal care items as posted. For example, menstrual products should not be flushed down the toilet.
- All garbage and recycling should be disposed of promptly and in the appropriate areas.
- Residents are responsible for cleaning their own rooms, including their in-room bathrooms.
- Residents and guests who use common spaces are expected to clean up after themselves.
The possession, use, or intent to deliver narcotics or dangerous drugs, including marijuana in or on grounds adjacent to the residence halls is prohibited.
- Residents are prohibited from being in the presence of marijuana or other drugs.
- The possession of paraphernalia that is specific and unique to illegal drug use is prohibited.
- The misuse of prescription or over-the-counter medication, including, but not limited to, sales and distribution, is prohibited.
- Residents are to abide by their community decisions regarding the use of common spaces.
- Residents are expected to clean up after themselves after using common spaces.
- Residents may not organize events in common spaces without receiving approval from a Residence Life professional staff member.
- Common spaces cannot be used for sleeping or sexual activity.
- Common spaces cannot be used to show or listen to pornographic material.
- Exit doors that are locked/closed should not be propped open.
- Residents may not play sports in common areas or hallways and may not use any type of bat, ball, stick, or other objects.
- Residents may not inflate or use pools or hot tubs inside the residence hall or any property surrounding the residence hall.
- Keeping personal belongings in the hallway is prohibited.
- Personal property on the outside of room doors must be attached to doors only and not extend into hallways.
- Residents may not ride bicycles, scooters not being used for mobility devices, or mopeds in the residence hall.
University Housing’s primary means of communication with current residents is through email. Residents are expected to check their @wisc.edu email frequently and consistently. Failure to monitor this email address will not exempt residents from adhering to information and deadlines communicated. Residents are expected to cooperate with staff and respond favorably to reasonable requests.
- All residents and their guests in the halls are expected to comply with requests from staff members (i.e. presenting appropriate identification). If residents have a concern about the validity of a request, it is expected that residents comply in the moment and then speak with the Residence Life Coordinator or Area Coordinator of their hall as soon as possible.
- The use of physical force of any kind against a staff member is prohibited.
- Verbal abuse, physical intimidations, or menacing behaviors directed towards a staff member, the display of materials that demean a staff member, and/or interfere with staff members engaged in the performance of assigned responsibilities are prohibited.
Residents may not deliberately or through negligence on a resident’s part damage, deface, and/or destroy University/Housing property or property belonging to another resident or guest. Residents will be expected to reimburse University Housing for any damage the resident and/or resident’s guests cause.
Disorderly conduct is conduct that is boisterous, unruly, or has otherwise disrupted the living community. Examples of disorderly conduct include:
- Posting/writing harassing material on community/personal whiteboards or bulletin boards.
- Pranks which include theft or damage to property, violate other policies, or put anyone in danger are prohibited and taken seriously.
- Depositing of bodily fluids, including but not limited to: vomiting, urinating, or defecating in public areas or inappropriate locations is prohibited.
- Engaging in assaultive behavior.
- Making threats of harm directed at others.
- Harassment directed at other residents, staff, students, or guests.
Residence hall rooms are not designed to support large electronics or cooking appliances. All approved appliances brought to campus must be in good working condition.
- Only University Housing air-conditioners are permitted.
- Residents are not permitted to remove the University provided micro-fridge/freezer from their room.
- Stand-alone freezers are not permitted in resident rooms.
- Residents may not use cooking appliances with an exposed heating element
- Electric grills (i.e. George Foreman, waffle iron, griddle, pizzazz pizza oven, panini maker, quesadilla maker, etc.)
- Pizza cooker
- Toaster oven
- Hot plate
- All-in-one breakfast maker
- Instantpot/crockpot/slow cooker/pressure cooker
- Air fryer
- Halogen lamp
- Air-conditioning unit
- Space heater
- Electric fireplace
- Portable electric dryer
- Electric wax melt
- Rice cooker
- Coffee pot
- Keurig coffee pot
- Clothing iron
- Air popcorn popper
- Personal blender/juicer
- Hot water boiler/electric kettle
- Hairstyling tools
- Vacuum cleaner
- Clothing steamer
*Lists are not exhaustive
See the current policy in the COVID-19 Addendum to the Student Housing Handbook.
- Building evacuation is required when the fire alarm sounds/flashes in the building.
- Residents are prohibited from having or burning candles or incense in rooms and common areas.
- Wax heating electronics are prohibited.
- Residents are prohibited from having firecrackers/fireworks within, out of, or adjacent to residential communities.
- Setting fires in and around the residence halls is prohibited.
- Residents are prohibited from keeping non-potted vegetation in their rooms. Examples include: Christmas trees, wreaths, straw, wood, and bark.
- The use of multiple socket outlet plugs designed to expand the number of outlets in a room is prohibited.
- Only circuit breaker extension cords are permitted.
- Carpeting may not be placed over extension cords.
- Items should not be affixed to or hung from room ceilings and pipes. These items include, but are not limited to: ceiling fans, clotheslines, fishnet, flags, posters, string lights, etc.
- Gasoline, propane, lighter fluid, nitrous oxide, liquid nitrogen, turpentine, dry cleaning fluid, and any other highly flammable and dangerous chemicals are prohibited in residence hall rooms.
- Rooms must have a clear path from the door to the other side of the room.
Due to COVID-19, residents are discouraged from bringing futons, sofas, and other large furniture items.
- All furniture within the room must be placed in a manner that allows the room door to open without obstruction.
- All furniture provided by Housing may not be removed from the room and stored elsewhere.
- Loft system furniture is provided in all halls; students may not bring or assemble their own loft.
- Fixed furniture such as desks, dressers, and bookshelves may not be detached without permission from the Building Supervisor.
- Residents may not drill holes in or disassemble any Housing furniture.
- Resident-provided furniture must be removed before checking out of the room.
- Waterbeds are not permitted.
University Housing staff will enforce state laws regarding gambling. The exchange of money in gambling ventures is prohibited including, but not limited to, penny poker, games of chance, betting on various sports functions, on-line gambling from the residence halls, etc.
- Outside doors are accessed via Wiscard and may not be propped open.
- Keys are to be in the possession of and only used by the resident to whom they were issued (i.e. residents may not lend or give their give to someone else, including a roommate).
- University keys may not be duplicated or altered.
- Residents should be able to show their room keys upon request.
- Unreturned room keys or common space keys may result in a lock change to be billed to the resident who checked the key out.
- Residents may not post signage around the residence hall without approval from University Housing Desk Services.
- Due to COVID-19, residents are prohibited from posting message boards on the outside of their door
- Registered student organizations (RSOs) wishing to get a poster approved for the residence hall bulletin boards must contact Desk Services.
Quiet hours are 11 pm – 7 am Sunday – Thursday and 12 am – 7 am Friday and Saturday. During quiet hours, it is expected that:
- Noise from each resident and/or residents’ rooms should not be loud enough to be heard outside the door.
- The hours outside of quiet hours are considered courtesy hours. Residents’ behavior and noise level should be respectful to the community and be conducive to studying and learning.
- Residents should be respectful of requests made by their fellow residents and/or staff for the level of noise originating from their space to be lowered.
- Residents can expect that all halls will have more restrictive quiet hours during final exam week.
- Smoking is not permitted anywhere in the University Residence Halls, including common area spaces such as dens, hallways, stairwells, and bathrooms as well as resident rooms.
- Smoking is not allowed within 25 feet of all University Residence Halls and Dining buildings under the University’s smoke-free policy and state law.
- The use of e-cigarettes and/or vaping (including Juuls) is not permitted in University Residence Halls.
- Only University agencies, residence hall student organizations/interest groups/committees, and registered student organizations are permitted to engage in political campaigning with limitations in the residence halls.
- Door-to-door campaigning is prohibited.
- Using residence hall rooms, mailboxes, telephones, or UW-Madison Information Technology resources to conduct any commercial enterprise is prohibited.
- Peddling, selling, and/or soliciting on University property or by using UW-Madison Information Technology resources is prohibited. An exception to this rule is the sale of personal property purchased primarily for an individual’s own use.
- Contact Desk Services to get a poster approved for the residence hall bulletin boards. All postings should comply with Housing posting policy. Only designated bulletin boards should be used.
- All forms of door-to-door canvassing and soliciting, whether for commercial, political, or informational purposes, are prohibited. This includes a prohibition against placing promotional materials under or on resident room doors.
- Appointed residence hall organization representatives may not solicit or promote for commercial purposes but may go door-to-door to conduct the business of their organization.
Residents may not tamper with any University property. Examples of tampering include, but are not limited to:
- Tampering with the locking system of resident rooms, bathroom, common areas, etc.
- Residents may not tamper with or hang things from the in-hall sprinkler system/sprinkler head.
- Residents are prohibited from tampering with any university-owned appliance, device, or other property.
- Nothing may be hung from the UWNet cable raceway in rooms.
- The UWNet cable raceway may not be removed, damaged, or altered.
- Room smoke detectors must remain attached and equipped with an operating battery at all times.
- Covering or removing smoke detectors is prohibited.
- Residents and guests may not remove a fire extinguisher from its prescribed location unless there is a fire emergency.
- Tampering with electrical wires or outlets is prohibited.
- Rewiring any electrical source is prohibited.
- Removal of housing-owned furniture from its intended area of use, or from the building, is prohibited and will be treated as theft.
- Removal of housing-owned trays, dishes, containers, and eating utensils from dining facilities is prohibited.
- Taking food/beverage from dining rooms/stores without paying for it and/or consuming food/beverage in dining rooms/stores before paying for it is prohibited.
- The removal of personal property belonging to your roommate or another community member without his/her consent is prohibited and will be treated as theft.
See the current policy in the COVID-19 Addendum to the Student Housing Handbook.
- The possession and/or use of firearms and other dangerous weapons (including firearm and dangerous weapon replicas) is prohibited. This includes, but is not limited to: guns, paintball guns, pellet guns, BB guns, Airsoft BB guns, bows and arrows, ninja stars, knives, and swords.
- The possession and/or use of firearm or other dangerous weapon parts or accessories is prohibited. This includes, but is not limited to: parts of any guns, ammunition, shells, shell casings, and plastic or metal pellets.
- Individuals may not display or portray as real any object that resembles a dangerous weapon.
- Residents must keep the screens on their windows at all times. Further, residents are prohibited from throwing items, hanging items/self, or exiting out of their window unless it is due to a life-threatening situation.
- No item(s) may be thrown, dropped, or pushed out of any residence hall window. Tampering with or removing window screens from residence hall windows is prohibited.