Badger Buddies and Bucky pose outside Ogg Hall before move-in

Moving & Breaks

Covid-19 Updates

UW-Madison has canceled face-to-face instruction for the remainder of the spring semester in response to the COVID-19 (coronavirus) pandemic, moving entirely to online instruction through this semester. University Housing prioritizes the health and safety of our residents and staff and takes our responsibility to you seriously as we make decisions. Our thanks to all students who are following our directives to help reduce the density of the campus population, reducing the risk of exposure to those that remained. This has enabled our staff to focus efforts on those students who did not have an option to leave. We know this is a stressful and challenging situation for all and we appreciate your patience and flexibility as we all navigate through this together.

Residents Moving Out

Governor Evers has issued a Safer at Home order for the entire state of Wisconsin. With this new development, we must adjust our move-out plans. All move-out appointments have been canceled via Sign-Up Genius. At this time, we do not know when we will be able to safely resume move-out activities. Please do not travel to campus or attempt to enter the residence hall buildings.

We have suspended Wiscard access for all residents except those who have permission to continue living in the residence halls. Per the Governor’s order, only essential staff will be on-site and we will not be able to accommodate any unscheduled move-outs. At this time, Lazybones is still fulfilling existing contracts and accepting new contracts for packing, storage, and shipping (see below for details). UW-Madison will provide residents appropriate prorated credits back to their university account for Housing and Dining. Details will be shared soon.

Storage & Shipping

The state of Wisconsin has asked us to prepare for the potential of providing housing to groups who need special housing provisions during the COVID-19 emergency. Although we have not been given that order yet, we need to be prepared. As a result, we will need to carefully box and securely store belongings for those who have not been able to move out. You will receive follow-up communications openly and quickly about this process before your building is packed.

If you prefer to individually contract for help with packing, storage, or shipping of your personal items, Lazybones is an authorized service provider affiliated with UW-Madison offering boxes, pick-up from your room, packing of your belongings, and delivery. Lazybones can store your possessions and deliver them to your new address, even before you arrive. Lazybones does charge for these services. They are still fulfilling existing contracts and may still be accepting new contracts for some residence halls.

  • Lazybones will work with University Housing to determine an appropriate pick-up/packing time for a later date. Lazybones will not have the staffing to accommodate all immediate requests given the high volume.
  • To use the Lazybones service:

Address Changes

Use MyUW to change your mailing address after you have moved out. Your mail will then automatically be sent to this new address. If you want newspapers and magazines forwarded, you must send a change of address to the publisher.

Wiscard Account Balances

Information about your Wiscard, including what happens to the balance in your account is available on the Wiscard FAQs page.

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Residents Approved to Stay

Based on previous campus guidelines, some students requested to remain in University Residence Halls. As UW-Madison shifts to essential services only, we continue to reduce the density of the campus population, reducing the risk of exposure to those that remain on campus. However, we recognize that some students will not be able to return home right now, and we are committed to supporting these students.

  • Students are expected to abide by all terms and conditions in their University Residence Halls contract and the Student Housing Handbook
  • No guests will be allowed in the University Residence Halls during this period
  • We have consolidated housing for all remaining students into specific buildings to minimize staff requirements and free space for other purposes.
  • None of us can predict how long the present situation may last, and students who remain on campus might be here for some time with very limited services.

Dining

University Housing Dining has made changes to service during this time to limit open locations and hours. Here’s how we’re working to keep everyone safe and healthy:

  • All food will be served to go. There will be no in-house dining.
  • There will be a variety of grab and go items, prepackaged salads and sandwiches, and hot food offerings for you to select from. Self-service areas of the market (such as salad bars, soup bars, etc.) are closed.
  • All food will be served in disposable/compostable to-go containers as will dinnerware.
  • A variety of bottled beverages are available in cases. All self-serve beverage dispensers are closed.
  • Access to dining locations will be limited to Housing staff and residents only.

In accordance with the order from Governor Evers regarding capacity, no more than 10 people will be allowed in marketplaces at once. Please remember to practice good social distancing as well when in the markets to ensure the health of yourself and others.

wdt_ID Location Venue Daily Hours (Monday - Sunday)
5 Gordon Ave. Market Breakfast 7-9am, Lunch 11am-1pm, Dinner 4-7pm
6 The Bean & Creamery Closed
7 Flamingo Run 10am-7pm
8 Late Night Closed

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Frequently Asked Questions (FAQs)

Moving & Packing

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Why can't I come and move my belongings out?

Governor Evers has issued a Safer at Home order. As a result, we have discontinued the move out process.

Why are you boxing my stuff and packing up my belongings?

Due to Governor Evers’ Safer at Home order, we had to discontinue the move-out process. We realize this change may not have allowed you to make it back to campus in time to move yourself out. We have been asked by the state of Wisconsin to prepare for the possibility of providing housing to groups who need special housing provisions during the COVID-19 emergency. Because of this, a contracted professional moving company will be packing and storing your belongings here on campus. We will be back in touch with a clear process for pick-up when we are told students are allowed to visit campus again.

I still want to move out. Can I handle it myself?

We understand, but no, at this time please do not travel to UW-Madison. We understand that this is not how you planned or want to move out of the residence halls. However, due to Governor Evers’ Safer at Home order, we have restricted Wiscard access to the residence halls.

Can my roommate or friend pick up my belongings for me?

Yes, however items cannot be picked up at this time. When we are cleared by the state of Wisconsin to safely resume move-out, we will resume allowing roommates or friends to pick up items left behind. Please make sure they are able to show staff an email or text from you verifying that they have permission to do so.

How are rooms being packed up?

A contracted professional moving company will take time with each room and will:

  • Carefully box all items in the room (except perishable items)
  • Label each packed box with the hall name, house, and room number
  • Store boxes in a secured location within that building

If the room has multiple residents that have not yet moved out, there’s a chance one roommate’s belongings may get packed with another. When it is safe to return to campus to pick up your items, we will have a clear process in place to ensure items are released to the correct roommate. Housing will not charge any fees for packing and storing items. Please check your @wisc.edu email for updates.

Can I send you a list of how I would like my belongings packed?

We understand that this is not the way any of us planned for move out to occur and we promise to handle your items with the utmost care and respect. We will note the information that you have provided, but you should be aware of the full process of how we are packing items. A contracted professional moving company will take time with each room and will:

  • Carefully box all items in the room (except perishable items)
  • Label each packed box with the hall name, house, and room number
  • Store boxes in a secured location within that building

Please know we will take good care of these items and will be in communication about picking them up when it’s safe to travel to campus. 

How do I let you know if there are items in my room that I don’t need packed or want back?

Email us at reslife@housing.wisc.edu and list the exact items you are abandoning. Please indicate in this email you are giving University Housing consent to dispose of (or recycle, if possible) these items. We will follow-up with a confirmation email before any action is taken.

Can I leave my belongings in my room until next year if I am in the same room?

No. You are unable to leave your items in the same room for next year.  The state of Wisconsin has asked us to prepare for the potential of providing housing to groups who need special housing provisions during the COVID-19 emergency. Although we have not been given that order yet, we need to be prepared. We also typically use the residence halls in the summer for camps and conference programs. As a result, a contracted professional moving company will need to carefully box and securely store belongings for those who have not been able to move out. You will receive follow-up communications openly and quickly about this process.

Will I get reimbursed if you break or lose my belongings?

The University, as an agency of the State of Wisconsin, is insured by the State against losses resulting from negligence of State employees. If your property is damaged as a result of negligence by a University employee, you may file a claim for reimbursement with the University’s Risk Management Department. 

Payments & Credits

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Do I need to make my next Housing payment?

No. UW-Madison will provide residents with appropriate prorated credits back to their university account for Housing and Dining.

Will students be getting a housing refund?

Yes, all students no longer living in University Residence Halls will receive a prorated room credit, as well as a credit for any remaining Housing resident food account funds on their Wiscard. These credits will be applied to their campus student account. If the student has any outstanding amounts due with campus, these amounts due will be subtracted from their credit, and any remaining credit balance will be refunded to the student. In order to receive their refunds as quickly as possible, we encourage students to be sure they are enrolled in eRefunding through MyUW Student Center. More information on eRefunding Direct Deposit can be found on the Bursar’s website. For questions regarding these Housing credits, please email us at cashiers.office@housing.wisc.edu, and someone will respond during normal work hours (Monday through Friday, 8:00 a.m. to 4:30 p.m.).

Why is it a "credit," not a refund?

While we are refunding students for these housing and dining costs, we refer to it as a credit, because it is applied to their campus account first, and any outstanding amounts due are subtracted before a refund payment is issued. The credit cannot be applied to next year’s housing. Students cannot carry their refund into the next school year because of rules related to federal financial aid. If a student still has a balance due in their campus account after the Housing credit is applied, they will not receive a refund payment and are still expected to pay their outstanding balance.

When will I get my refund?

The credit is expected to be applied in the Student Center by mid-April. The time to receive a refund payment once the credit is applied will depend on the type of refund being issued: the Bursar’s office will process eRefunds (also known as direct deposit) each business day, and check refunds once per week. In order to receive their refunds as quickly as possible, we encourage students to be sure they are enrolled in eRefunding through MyUW Student Center. More information on eRefunding Direct Deposit can be found on the Bursar’s website.

How much will the credit be?

Prorated room reimbursements for students who vacated the residence halls will cover March 23, 2020 through the remainder of the spring semester (May 10, 2020), regardless of the actual date they may have moved their belongings out of the residence hall. The amount of the credit to the student’s campus account will vary depending on the rental rate for their particular residence hall, room type, and learning community fees, as well as the remaining balance in their resident food account.

What happens with dining plan balances?

Remaining balances in resident food accounts will be credited as a payment in their student center account and removed from their Wiscard. We have decided to return this money to students, rather than let it carry over to the next school year.

Other Questions

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Can I still work with Lazybones?

Yes. University Housing staff are working to coordinate pickups with Lazybones. However, this may change and that information will be communicated to you.

What happens with my mail?

We are continuing to accept mail and packages at this time and are forwarding them to your active address in MyUW. Make sure this mailing address is updated. Additionally, please make sure to change your address on any online retailer you use frequently.

What about my bike and moped?

UW-Madison Transportation Services has stated that no bicycles or mopeds will be impounded at this time. They will extend the “abandoned” date through an undetermined date in the summer. More information will be provided on the process when normal campus activities resume.

How are residence halls being cleaned for residents still on campus?

Housing staff are thoroughly cleaning and disinfecting common areas in occupied residence halls, and began proactively doing so earlier in the month in all of the halls before any residents were moved. Following CDC and WHO guidelines, they are cleaning the buildings daily in accordance with their standard protocol: using sanitizer on all surfaces in all common spaces. In addition, staff are disinfecting all high traffic spaces in all common areas including bathrooms, elevators, kitchens, and dens, among others. This includes daily disinfecting of sink faucets, counters, light switches, door handles, and elevator buttons with disinfectants approved and suggested by the EPA.

Resources

  • Mental Health: If students are experiencing anxiety related to events surrounding COVID-19, SilverCloud is an online, self-guided, interactive mental health resource that provides UW-Madison students with accessible treatment options 24 hours a day. Students can also review information about Taking Care of Your Mental Health in the Face of Uncertainty.
  • Financial Assistance: The following offices on campus provide loans or grants to help offset the cost of transportation home:
  • Travel Assistance: The following agencies are offering free or reduced travel assistance:
    • Frontier Airlines: Fly free for flights booked by March 23, Promo Code: FLYFREE
    • Enterprise: Fees waived for 18-24 year old drivers
  • Internet Options: Several internet companies are offering free or reduced internet fees for students.
    • Spectrum: 60 days of free WiFi by calling 1-844-488-8395
    • Comcast: Free WiFi and reduced fees
    • Internet Essentials: Two months of free internet for new customers
  •  Storage: Uhaul is offering 30 days of free storage for students

Campus Updates

For the latest ongoing UW-Madison updates on the COVID-19 pandemic, visit covid19.wisc.edu.

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Fall Move-In

August 29 and 30, 2020 (proposed)

Proposed move-in dates on August 29 and 30, 2020 are subject to change and approval. Additional information regarding Fall Move-In 2020 will be published in Summer 2020.

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November Break

November 26 – 29, 2020

All University Residence Halls will remain open through November Break without charge. Additional information regarding November Break 2020 will be published in October 2020.

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Winter Break

December 19, 2020 – January 18, 2021

All University Residence Halls will close for winter break at Noon on Saturday, December 19, 2020. Winter Break Housing is an available option during the period between the fall and spring semesters for an additional fee.

Additional information regarding winter break 2020-21 will be published in November 2020.

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Spring Move-In

January 11 – 18, 2021

All University Residence Halls will open for the spring semester on January 17, 2021. Additional information regarding spring move-in 2021 will be published in February 2021.

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