Our Support Staff

House Fellows are student staff members with whom residents have the most frequent contact. Each House Fellow lives within the community they oversee. Their main responsibilities include:

• Helping residents plan activities and programs to build connections among residents
• Being available and visible to residents
• Acting as a resource and providing information to residents
• Helping residents solve problems or referring residents to a variety of University agencies in order to help solve problems or answer questions
• Enforcing University and Housing policies
• Helping with administrative tasks

Residence Life Team Assistants are student staff who provide direct support to the hall staff within a community assisting with key aspects of our programming. community building, and administration within our halls.

The Center for Cultural Enrichment Program Assistants (CCEPAs) are student staff who develop programs, resources, and guides focused on diversity & inclusion efforts through our Center for Cultural Enrichment.

A number of our Learning and Affinity Communities offer additional student staff to support their efforts around their mission. These may include (but are not limited to) Learning Community Program Assistants, Peer Mentors, and Language Coordinators for our International Learning Community.  These staff provide unique services to help the overall success of that community including seminar assistance, language support, and other experiences a specific learning community may need. 

We are continuously looking at ways to improve student engagement and have a student-staff team committed to providing experiences for our students.

Late Night and Weekday Coordinators assist in the planning and implementation of our Wisconsin Welcome events and our Weekday and Weekend Late Night programming.

University Housing Advisory Board students actively live in the community and engage in feedback and discussion with residents.  These students represent each residence in monthly meetings with University Housing professional staff.

We offer tutoring in a number of our residential communities staffed by students who have taken the courses. They are a great resource to help the overall success in a class.

The Residence Life Coordinators are full-time live-in career staff members who are responsible for each hall. Their main responsibilities include:

• Supervising the House Fellow staff in the hall
• Helping to create inclusive communities that promote student involvement and academic success
• Helping students to connect with each other and to get involved in residence hall and campus activities
• Advising students who plan activities and programs
• Serve in the role as an educator through our Wisconsin Residential Experience
• Administering the Housing and University disciplinary processes
• Balancing the needs and rights of individuals with the rights and needs of the community
• Assisting residents who are having academic, emotional, or interpersonal problems
• Incorporating campus academic programs and services into the hall
• Acting as a liaison to the hall with facilities, food service, desk staff, student affairs, advising, and other campus offices

To see who oversees any specific Residence Hall please visit the Hall Page and scroll to the bottom to view staff.

A number of full-time career staff make up our Leadership Team.  These include:

Director of Residence Life provides direction for Residence Life and sets the tone for the year. The Director oversees all policy creation and implementation, staffing needs, and operational goals of the department.

Associate Directors provide supervision of Assistant Directors and oversight of one of functional areas within Residence Life  while also serving as the liaison to many of our campus partners. 

Assistant Directors provide supervision of  Residence Life Coordinators or Program Coordinators while also serving as the liaison to many of our campus partners.  Assistant Directors also assist in functional areas including: Academics, Assessment, Student Engagement and Advocacy, Professional Staff/Student Staff Recruitment, Training and Development. 

The Student Coordinator Coordinator and Residence Life Assistance Coordinator are full-time career staff that are responsible for the coordination, development, and implementation of the student conduct process within the residential community.  They also oversee the response to mental health issues and collaborate with campus partners in alcohol and drug education and prevention efforts. 

Full-time staff member overseeing assessment efforts for the Department of Residence Life.

Student Engagement: This position advises the programmatic experiences within our Wisconsin Weekday and Wisconsin Late Night programs and our University Housing Advisory Board including the supervision of the staff.

Student Conduct: This position assists with student misconduct, roommate conflicts, and general student support.

Residence Life Coordinator Coverage and Operations: This position fulfills Residence Life Coordinator responsibilities during times of staff vacancies and assists with system operations/administrative tasks for the Department of Residence Life.

The Diversity & Inclusion Coordinator is a full-time career staff member responsible for the coordination, development, and implementation of the department’s inclusion efforts related to our programming and resources offered through our Center for Cultural Enrichment including supervision of the team that is housed within that office.

The supervisor oversees the daily operations of the Center for Cultural Enrichment including the supervision of the programming staff.

The full-time staff members of the Central Dining office, along with Unit Managers and Chefs are assigned to the Dining Units. Along with other full-time and student staff work to support each Dining location.

The Building Services Supervisor is a full-time staff member assigned to a Residence Hall area and is the primary contact for University Housing Facilities and custodial related issues in each hall. The Building Services Supervisor oversees the full-time custodians and a team of Student Supervisors who work to oversee the student staff custodians.

As a member of each house community, the Custodian is responsible for cleaning the common areas of each house and hall including bathrooms, dens, lounges, hallways, and stairwells.

In addition to these Custodians, our student custodial staff work along side these full-time staff to support these efforts. This is a popular position for incoming students as they often live within the community.

Second and third shift full-time staff perform general cleaning tasks, make minor mechanical repairs, and perform limited rounds and report unsafe conditions to University Police or other Housing staff. The second shift (3:00 p.m.-11:00 p.m.) and third shift (11:00 p.m.-7:00 a.m.) staff can be contacted through a House Fellow or the hall desk.

This full-time staff member is a dedicated individual assigned to a specific community of a building or grouping of buildings and actively ensures the upkeep and maintenance of our facilities. The best way to make contact with these individuals is through our online maintenance request system.

Desk Services Coordinators: Residence Life partners who are housed in Residential Operations. These full-time career staff are responsible for the coordination, supervision, and customer service of desk services for our residence halls including supervision of the student desk supervisors.

Desk Supervisors: Residence Life partners who are housed in Residential Operations. These student staff oversee the daily operations of a specific residence hall desk including the supervision of our desk staff.

Desk Assistant: Residence Life partners who are housed in Residential Operations. These student staff assists the community development of the residence halls by providing excellent customer service at the residence hall front desk.

CCAS advisors are here to help guide students through this exciting and sometimes challenging process. The CCAS staff of advisors is knowledgeable about the wide variety of programs available to UW–Madison undergraduate students.

Faculty Directors work with Program Managers and Residence Life Staff to develop academic seminars and learning components of Learning Communities.